Strategic Program Manager - Zelle

Early Warning (Zelle); New York (NY); Hybrid; USD 130,000 - 170,000; Full time

Job summary

Early Warning seeks a seasoned Program Manager to deliver very large, complex programs comprised of inter-related projects. You will establish governance, track progress, and manage risks to ensure on-time, on-budget delivery with quality outcomes.

The role requires extensive program management experience, leadership of PMO teams, and proven ability to align project work with strategic business goals across financial services environments.

Qualifications

• Bachelor's degree in Business, Project Management or Computer Science or related field.
• PMP or related certification or equivalent work experience.
• Minimum 8+ years in program management with leadership experience.
• Experience in financial institutions or regulated environments and SDLC-related processes.

Responsibilities

• Lead very large, complex programs with inter-related projects aligned to strategic goals.
• Establish program governance, track progress, manage risk, and control changes.
• Coach and mentor PMO staff and ensure delivery on time, budget, and quality.
• Coordinate cross-project interdependencies and maintain master program plans.
• Communicate status to executive leadership and stakeholders.

Skills

Program management

Leadership

Agile

Waterfall

SDLC

Risk management

Stakeholder communication

Education

Bachelor's degree in Business, Project Management or Computer Science

Job description

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

Responsible for delivery of very large, complex programs including groups of inter-related projects targeted to meet one or more key company strategic business goal(s). Accountable for establishing project/program management framework, tracking progress, managing risk, and controlling change in order to ensure delivery that meets time, cost and quality objectives. This job requires extensive technical and project management experience and ability to manage other project managers successful delivery of interrelated projects within the program.

Essential Functions

• Understands Portfolio priorities and drives successful business outcomes within the program and aligned projects per aligned priorities
• Manage all aspects of multiple interrelated projects within the program to ensure the overall program is aligned to and directly supports the achievement of strategic business objectives
• Align project/program plans and interdependencies to ensure Program Roadmap success and Resources capacity
• Performs program level governance review of all associated project to ensure they are tracking to be on time, within budget, and defect free to ensure customer value commitment.
• Monitor projects on an ongoing basis, evaluating progress, proactively works with project teams mitigating risk and effective issue resolution across program
• Establishing best practices, templates, policies, tools and partnerships to expand and mature and improve effectiveness in support of meeting business objectives
• Coach/Mentor other PMO team members on policies and procedures and best practices
• Supports all internal and externally driven audits of projects within program
• Engages cross project interdependency scheduling to ensure project interdependencies are documented and tracked including defining critical program level milestones within each project for visibility
• Provides effective leadership and coaching to all stakeholders ensuring effective delivery of project/program outcomes in terms of cost, schedule, budget and quality.
• Creates and maintains master program plan for all active aligned projects and status reporting regarding program level milestones, success criteria, deliverable, dependencies, risks and issues, effectively communicating including executive leadership
• Support the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.

Minimum Qualifications

• Education and experience typically obtained through completion of a Bachelor's Degree in Business, Project Management and/or Computer Science or related field.
• Project Management Professional (PMP) certification or related certifications or equivalent work experience
• Minimum of 8 or more years of related experience in program management
• Demonstrated program management experience and people leadership and mentorship in business and technical environments
• Experience in financial institutions or similarly regulatory industries and/or software development processes with background in the data processing environment, application systems, and communication systems.
• Ability to handle multiple complex projects within program / programs, to work independently, have excellent follow-up, and meet tight deadlines for deliverables. Possess excellent analytical and problem-solving abilities, and be able to deal effectively with ambiguity and constant change
• Excellent oral, written and interpersonal skills to interact proficiently with executive leadership, staff and vendors
• Highly engaged, self-starter with ability to balance achieving business results, fostering collaboration and influencing business strategies
• Proactive in identifying and driving process improvements and documenting efficiency gains within the organization
• Demonstrated experience with Agile and Waterfall methodologies and all aspects of the System Development Life Cycle (SDLC) methodology and tools
• Background and drug screen.

Preferred Qualifications

• Agile / ScrumMaster certifications
• Lean Six Sigma certification
• Experience with people management

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods o