Strategic Program Manager, Operating Model Transformation

Aon

New York (NY)

Hybrid

USD 120,000 - 150,000

Full time

14 days+

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Benefits offered by this job

Health insurance

401(k) plan

Employee stock purchase plan

Paid time off

Holidays

Job summary

Aon is seeking a non-technical Program Manager to lead governance, planning, and performance management for a multiyear Operating Model Transformation within Aon Business Services. This hybrid role offers flexibility to work virtually or from a US office.

Reporting to the Director of Program Management and collaborating with an Internal Consulting team, you will drive the transformation across solution lines, regions, and functions while managing risks, dependencies, and stakeholder alignment.

Qualifications

5+ years of experience in project/program management, preferably with a consulting firm.
Experience establishing GCCs/COEs, including operating model design and governance setup.
Experience leading complex, multi-workstream transformation programs (operating model redesign, shared services, or large-scale systems).
Experience supervising or managing people.
Experience in a global matrix organization with senior executive collaborators.

Responsibilities

Build and maintain the transformation roadmap with scope, achievements, critical path, and interdependencies across workstreams.
Identify, assess, prioritise, and mitigate program risks and dependencies with regulatory, compliance and operational considerations.
Raise risks and recommended solutions to senior collaborators and partner with workstream leads to baseline plans and monitor progress.
Drive planning, measurement and tracking of progress and benefits realization aligned to strategic outcomes.
Support resource planning and capacity tracking within assigned projects.

Skills

Program management

Governance

Change enablement

Risk & issue management

Stakeholder management

Tools

Cross-functional collaboration

Job description

Are you a Program Manager (non-technical) ready for a change in your career? This could be a phenomenal opportunity to explore!

We are seeking talent to support Aon Business Services (ABS) in a multiyear strategic Operating Model Transformation. Reporting to the Director of Program Management for partnering closely with an Internal Consulting team and collaborators across the enterprise, this role is responsible for running the governance, planning and performance management framework that enables successful delivery of the transformation across solution lines, regions, and functions.

This is a hybrid role with the flexibility to work both virtually and from one of our US offices.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one engaged team, and we are passionate about helping our colleagues and clients succeed!

What the day will look like

Key Responsibilities

Program Planning & Delivery Management

Build and maintain the collaborative transformation roadmap, including scope, achievements, critical path, and interdependencies across workstreams
Facilitate identification, assessment, prioritization, and mitigation of program risks and dependencies, ensuring regulatory, compliance and operational risks are considered in all program activities
Raise critical risks and recommended solutions to senior collaborators, and partner with workstream leads to baseline plans, monitor progress, and implement corrective actions where delivery risks emerge
Drive planning, measurement and tracking of progress and benefits realization, ensuring alignment to the defined argument and strategic outcomes
Support resource planning and allocation within assigned projects, including tracking team capacity and flagging resource constraints

Program Governance & Control

Enable and maintain the governance framework for the operating model transformation, including steering committees, program approvals, and design workshops
Define and administer standards, templates, and processes for program planning, status reporting, risk/issue management, and change control
Ensure decisions, actions, and dependencies are documented, tracked, and resolved in a timely manner
Manage the program calendar, including steering meetings, forums, and key decision achievements

Collaborator Management & Communication

Cultivate positive relationships with business leaders, key collaborators, and cross-functional partners to ensure agreement and engagement in transformation roadmap
Develop and implement a clear communication and reporting strategy tailored to executive sponsors, business leaders, and delivery teams
Produce high-quality program reporting (e.g., dashboards, status reports, executive packs) that provide clear insight into progress, risks, and decisions needed
Support change management activities in partnership with Change/HR/Communications teams, including impact assessments and engagement plans

Change Enablement & Continuous Improvement

Support changes and redesigns to the target operating model, including processes, organization, governance, and technology impacts, when challenges arise
Ensure that design decisions are traceable to strategic objectives and translated into clear implementation plans
Help define and monitor adoption and readiness metrics (e.g., training completion, process adherence, stabilization key performance indicators)
Coordinate pilots, phased rollouts, and postimplementation reviews, incorporating lessons learned into future releases
Continuously refine PMO processes based on feedback, metrics, and lessons learned

Skills and experience that will lead to success

5+ years of proven experience in project/program management, preferably with a consulting firm
Handson experience establishing Global Capability Centers (GCCs) or Centers of Excellence (COEs), including operating model design, process transition, and governance framework setup
Demonstrated experience leading complex, multiworkstream transformation programs (e.g., operating model redesign, shared services, process reengineering, or largescale systems implementation)
Experience supervising or managing people.
Experience working in a matrixed, global organization with senior executive collaborators

Additional Skills and Competencies

Discretion and Impact
Complexity and Problem Solving
Collaboration and Interaction
Organization Skills
Communication

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Pay Transparency Laws

The salary range for this position (intended for U.S. applicants) is $120,000 to $150,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.