Strategic Program Manager

adventhealth; Orlando (FL); On-site; USD 84,000 - 156,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Job summary

AdventHealth in Orlando seeks a leader to co-develop vision and strategy on quality and safety outcomes, measuring and improving the cost and experience of care. This role supports the portfolio of Care Setting projects and actively participates in delivering outstanding patient and staff experience.

The position requires collaboration with internal and external stakeholders, presenting strategic information and leading a team to drive performance improvements, regulatory readiness, and strong

Qualifications

• Expertise in healthcare systems and quality improvement processes.
• Excellent interpersonal, writing, verbal, presentation, and communication skills.
• Excellent analytical and organizational skills and the ability to make decisions quickly.
• High energy, positive behavior, and the ability to provide superior customer service.
• Articulate communicator with effective interviewing and facilitation skills.
• Ability to lead and direct employees.

Responsibilities

• Co-develop vision and strategy on quality and safety outcomes.
• Represent AdventHealth services to internal and external parties.
• Measure, analyze, and improve outcomes and cost of care.
• Support portfolio of Care Setting projects.
• Provide outstanding customer service.

Skills

Quality improvement

Stakeholder communication

Analytical skills

Leadership

Office productivity

Project management

Education

Bachelor's

Field: Business/IT/Healthcare

Tools

Microsoft Office

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule: Full time

Shift: Day (United States of America)

Address: 601 E ROLLINS ST

City: ORLANDO

State: Florida

Postal Code: 32803

Job Description:

Responsible for co-developing vision and strategy on quality and safety outcomes and formally representing AdventHealth services to internal and external parties. This position measures, analyzes, and improves strategically selected outcomes, experience, and the cost of care. Additionally, this role provides strategic support for the portfolio of Care Setting projects. In addition, this position actively participates in outstanding customer service. Responsibilities for this role include maintaining respectful relationships with all individuals, ensuring effective communication and collaboration. This role contributes to the overall effectiveness of the department through diligent and accurate performance of assigned duties.

• Evaluates and manages strategic plans, developing priorities, determining structure, and defining approaches for clinical quality and outcomes.
• Works collaboratively with internal and external stakeholders to conduct analysis and develop key deliverables for governance and planning meetings.
• Presents strategic information, including analysis of existing initiatives and progress towards completion, to staff and operational leaders.
• Identifies and proposes potential projects aligned with strategic objectives.
• Analyzes performance improvement data to identify quality concerns, practice patterns, and areas for process improvement.
• Utilizes knowledge of standards, survey methodology, and related tools to ensure regulatory and accreditation readiness.
• Designs, establishes, and maintains organizational structure and staffing to accomplish goals and objectives; recruits, trains, supervises, and evaluates staff.
• Manages performance, coaching, discipline, engagement, and talent management of the team.
• Manages recruitment, retention, training, scheduling, and competence of staff; coordinates education opportunities within the system and community.
• Serves as a resource to the multi-disciplinary team, answering questions and clarifying guidelines; conducts routine section meetings and educational sessions.
• Exercises independent decision-making to identify, plan, and execute goals; adapts to departmental changes and prioritizes multiple projects.
• Builds and maintains relationships across multiple disciplines to achieve common goals.
• Other duties as assigned

Knowledge, Skills, and Abilities:

• Expertise in healthcare systems and quality improvement processes [Required]
• Excellent interpersonal, writing, verbal, presentation, and communication skills. Ability to portray and characterize complex information effectively [Required]
• Excellent analytical and organizational skills and the ability to make decisions effectively and quickly [Required]
• High energy, positive behavior, and the ability to provide superior customer service [Required]
• Articulate communicator with effective interviewing and facilitation skills necessary to diplomatically guide multiple parties toward mutual strategic goals [Required]
• Effective computer skills, particularly Microsoft Office (Outlook, Word, Excel) [Required]
• Ability to lead and direct employees [Required]

Education:

• Bachelor's [Required]

Field of Study:

• in a Business , IT or Healthcare related discipline

Work Experience:

• 1+ year of experience in process improvement and project management [Preferred]
• 2+ years experience in a healthcare area and/or related area [Required]
• Experience in accreditation surveys such as Joint Commission or DNV [Preferred]
• Experience interacting with Medical Staff, Senior Leadership, and clinical staff [Preferred]
• Experience with Mind Genius, Visio, and other planning and presentation software [Preferred]

Licenses and Certifications:

• Portfolio Management Professional (PfMP) [Preferred]

Physical Requirements:

(Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$83,699.48 - $155,693.55

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.