Strategic Program Manager

Spring Venture Group; Kansas City (MO); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental and Vision benefits

401k matching

Generous PTO

Volunteer Time Off

Life Insurance

Maternity and Parental Leave

Diversity & Inclusion culture

Job summary

Spring Venture Group is seeking a Strategic Program Manager to lead enterprise programs across multiple teams and stakeholders. You will oversee end-to-end survey lifecycle, manage the survey platform, and ensure we ask the right questions at pivotal moments in the customer journey.

The role requires expertise in program planning, risk management, and delivery excellence, with a focus on high-visibility initiatives that drive business impact.

Qualifications

• Bachelor’s degree in Business or related field.
• 5+ years of program management experience.
• Experience managing cross-functional teams.
• Proficiency with CX/VoC platforms (Qualtrics, Medallia, etc.)
• Strong analytical skills and experience with reporting dashboards
• Advanced stakeholder management and influence skills
• PMP preferred, not required

Responsibilities

• Oversee the execution of strategic initiatives and programs.
• Assist in identifying, developing, and executing OKRs to ensure alignment with priorities.
• Partner with Product teams and stakeholders to define strategy, scope, objectives, milestones.
• Develop, track, and communicate comprehensive project plans.
• Manage survey strategy and platform management (Qualtrics) within the customer journey.
• Coordinate with Engineering and Data teams to integrate survey feedback.

Skills

Program management

Cross-functional leadership

CX/VoC platforms

Analytics

Stakeholder management

PMP

Education

Bachelor’s degree in Business or related field

Tools

Qualtrics

Medallia

Job description

Company Description

Spring Venture Group is a leading digital direct-to-consumer sales and marketing company with product offerings focused on the senior market. We specialize in distributing Medicare Supplement, Medicare Advantage, and related products via our family of brands and dedicated team of licensed insurance agents. Powered by our unique technologies that combine sophisticated marketing, comparison shopping, sales execution, and customer engagement - we help thousands of seniors across the country navigate the complex world of Medicare every day.

Company Description

Spring Venture Group is a leading digital direct-to-consumer sales and marketing company with product offerings focused on the senior market. We specialize in distributing Medicare Supplement, Medicare Advantage, and related products via our family of brands and dedicated team of licensed insurance agents. Powered by our unique technologies that combine sophisticated marketing, comparison shopping, sales execution, and customer engagement - we help thousands of seniors across the country navigate the complex world of Medicare every day.

Overview

Job Description

The Strategic Program Manager leads multiple complex, enterprise-level programs that span multiple teams, departments, and stakeholders. They also oversee the end-to-end survey lifecycle, including managing the survey platform and fostering key stakeholder relationships to ensure we are asking the right questions at the most impactful moments of the customer journey. This role ensures successful execution of strategic initiatives through advanced program planning, risk management, stakeholder coordination, and delivery excellence. This position requires expertise in managing high-visibility, high-complexity programs with significant organizational impact.

REPORTS TO

The Strategic Program Manager reports to the Manager, Strategic Operations in the Product department.

Essential Duties

Program Planning & Strategy

• Oversee the execution of strategic initiatives and related programs throughout the organization
• Assist in the identification, development, and execution of organizational and program-level OKRs to ensure alignment with strategic priorities and measurable business impact.
• Partner with Product teams and key stakeholders to define program strategy, scope, objectives, success criteria, and key milestones.
• Develop, track, and communicate comprehensive project plans
• Ensure program objectives align with organizational strategy and KPIs.
• Contribute to the coordination and facilitation of company planning cycles.
• Facilitate decision-making conversations across Product, Engineering, and other business units to resolve conflicts and manage dependencies.

Survey Strategy & Platform Management

• Identify optimal touchpoints in the customer journey for feedback and develop targeted question sets for specific segments (e.g., New to Medicare, SNP members).
• Manage the business utilization of survey tools (currently Qualtrics) and lead the evaluation of alternative solutions that are more cost-effective and easier to implement.
• Ensure every survey has a defined purpose with identified actionable steps for negative feedback or identified pain points.
• Partner with Engineering and Data teams to integrate survey feedback into key systems.
• Stay current on industry trends and external research, such as Deft Research reports, to benchmark internal performance against market switching intentions.

Industry & Methodology

• Evaluate, adapt, and champion AI-enabled tools and ways of working across the organization to improve efficiency, decision-making, and team effectiveness.
• Champion program and project management best practices and methodologies across the organization.
• Contribute to the development and maintenance of templates, tools, and processes.
• Assist in business process documentation in relation to programs and projects.
• Understand industry and competitor trends, news, and impacts to our organization.

BEHAVIORS

The SVG Behaviors Are Central To This Role

• Be Aware: Demonstrate high emotional intelligence when handling customer feedback.
• Be Open & Honest: Maintain transparent communication with stakeholders regarding project status and survey findings.
• Be a Team Player: Collaborate cross-functionally to drive improvements based on customer insights.
• Be Accomplished: Drive for results, aiming for high stakeholder satisfaction (4 out of 5 scale).
• Be Forward Thinking: Anticipate customer needs and market trends to optimize CX strategy.
• Be a Problem Solver: Continuously improve processes based on lessons learned and feedback.

Qualifications

• Bachelor's degree in Business or related field
• 5+ years of program management experience
• Experience managing cross-functional teams
• Proficiency with CX/VoC platforms (Qualtrics, Medallia, etc.)
• Strong analytical skills and experience with reporting dashboards
• Advanced stakeholder management and influence skills
• PMP preferred, not required

Additional Information

• Competitive compensation Medical, Dental and Vision benefits after a short waiting period
• 401k matching program
• Generous paid time off program with an additional company break during the holidays
• Annual Volunteer Time Off (VTO) and a donation matching program
• Life Insurance Employee Assistance Program (health & well-being on and off the job) Rewards and Recognition
• Maternity and Parental Leave Training program and ongoing support throughout your entire Spring Venture Group career
• Diverse, inclusive & welcoming culture
• Optional enrollment options include HSA/FSA, AD&D, Spousal/Dependent life insurance, Short Term/Long Term Disability, Travel Assist, and Legal plans

Spring Venture Group is an Equal Opportunity Employer
Spring Venture Group is an Equal Opportunity Employer