Strategic Program Logistics Coordinator, Amazon Transportation Services

Amazon; Nashville (TN); On-site; USD 30,307 - 39,950; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Maternity and Parental Leave Options

Paid Time Off (PTO)

401(k) Plan

Job summary

AmazonTransportation Services is seeking a detail-oriented Program & Operational Excellence Specialist to own governance cadence, initiative tracking, and continuous improvement across cross-functional teams.

You will maintain RAID logs, coordinate tech intake, and prepare leadership-ready materials while driving process improvements and standardized templates. This role emphasizes collaboration with Tech, Product, Operations, Finance, and Analytics to deliver measurable impact.

Qualifications

• High school or equivalent diploma.
• Proficient Excel with pivot tables, charts and advanced formulas.
• Experience managing large data sets to drive performance.
• Experience coordinating between technical teams and stakeholders.
• Experience writing technical documents and progress reports.
• 1+ year of program management, logistics, or related work.
• Bachelor's degree preferred.
• Experience with SQL.
• PMP/SCRUM/Agile/SAFe certification preferred.

Responsibilities

• Facilitate governance routines: daily stand-ups, monthly planning, and reviews.
• Own initiative tracking systems and quarterly leadership reviews.
• Create SOPs and maintain baseline metrics dashboards.
• Coordinate cross-functional dependencies and reporting.
• Support business reviews with data pulls and narratives.

Skills

Excel

Data analysis

Stakeholder coordination

Technical writing

Process improvement

Education

Bachelor's degree

High school diploma

Tools

Asana

SharePoint

SQL

Job description

Description

The Carrier Services Strategic Programs team is seeking a detail-oriented and process-driven Program & Operational Excellence Specialist to serve as the operational backbone of the team. This individual will own the team’s governance cadence, initiative tracking, and continuous improvement engine — ensuring the team’s operational guidance technology and process improvement initiatives move from ideation through delivery with rigor, visibility, and cross‑functional alignment.

Key job responsibilities

Governance

• Facilitate daily stand‑ups (15‑min time‑boxed), monthly goals cycles (planning, grooming, retrospectives, reviews)
• Own and maintain the team’s initiative tracking system (Asana intake, SharePoint dashboards, monthly report out sessions)
• Ensure all annual initiatives have complete intake fields (Prior Year, Financial Impact, CAPEX, Tech Dependency, Analytics Dependency, P&L Impact)
• Prepare and distribute pre‑read materials for leadership reviews, MBRs, and QBRs
• Document action items, decisions, and escalation paths from business reviews
• Maintain RAID log (Risks, Actions, Issues, Dependencies) across the initiative portfolio
• Own meeting cadence calendar and ensure cross‑team scheduling alignment

Initiative Coordination

• Serve as the coordination point for the team’s technology and process improvement initiatives across all team members
• Track initiative status, blockers, and cross‑team dependencies on a weekly cadence
• Coordinate shared AI/ML infrastructure requirements across AI Hotspot, AI Compliance Assistant, AI BT Capping, and ACO initiatives
• Facilitate tech intake submissions and follow‑up with cross‑functional teams
• Maintain initiative‑to‑pillar mapping and strategic alignment documentation
• Prepare initiative status summaries for leadership review and visibility

Operational Excellence

• Create and maintain comprehensive SOPs for the Carrier Services team.
• Identify and implement 1‑2 process improvements per monthly goals cycle based on data
• Establish and maintain baseline metrics dashboard
• Drive adoption of standardized templates, checklists, and tracking mechanisms
• Maintain team knowledge base of common impediments and resolution patterns

Cross‑Functional Stakeholder Management

• Coordinate with 3+ cross‑functional teams (Tech, Product, Operations, Finance, Analytics)
• Build and maintain relationships with key stakeholders across multiple cross‑functional teams
• Facilitate cross‑team dependency resolution within 3 days average
• Represent initiative status in program‑level reviews and dependency mapping sessions

Business Review & Reporting Support

• Support weekly, monthly, and quarterly business review preparation with data pulls and narrative drafts
• Coordinate Newsletter content and distribution
• Manage team SharePoint site, document repositories, and communication channels
• Track and report initiative‑level financial impact metrics
• Coordinate with Finance POC to ensure initiative business cases are current

Amazon Benefits

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

About The Team

Amazon Transportation Services is pioneering new products, services, and technologies within our transportation network. We are building a platform and capability to ensure that our capacity plans enable our supply partners to deliver as quickly, accurately, and cost effectively as possible. To meet this goal, we are continually striving to innovate and provide best in class end to end global supply strategy. This is a great opportunity for a highly motivated individual looking to innovate and execute on the above strategy and accurate planning will be critical to serving our customers. Come join us.

Basic Qualifications

• High school or equivalent diploma
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• Experience managing large data sets and utilizing to drive performance and process improvements
• Experience writing technical documents, project plans and progress reports to leadership and to stakeholders
• Experience coordinating between technical teams, peers and business stakeholders

Preferred Qualifications

• 1+ years of program management, logistics, operations, supply chain, transportation, or equivalent experience
• Bachelor's degree
• Experience with SQL
• PMP certification, or SCRUM/Agile, SAFe certification

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, AZ, Tempe - 25.00 - 32.00 USD hourly

USA, GA, Atlanta - 25.00 - 32.00 USD hourly

USA, TN, Nashville - 22.00 - 29.00 USD hourly

USA, WA, Bellevue - 25.00 - 32.00 USD hourly

Company - Amazon.com Services LLC

Job ID: A10468975