Strategic Program Lead, Cross-Functional Delivery

CarMax Business Services; United States; On-site; USD 100,000 - 150,000; Full time

Job summary

CarMax is seeking a Program Management Senior Consultant to lead low to moderately complex programs that support CAF priorities. You will develop integrated plans, align partners across Product, Technology, Operations, Risk, and Compliance, and drive execution from initiation through transition.

The ideal candidate has 3+ years leading cross-functional initiatives, strong organizational and communication skills, and experience with Agile, Waterfall, or hybrid delivery.

Qualifications

• Bachelor's degree or equivalent experience in program management, project management, business, technology, analytics, or a related field.
• 3+ years of experience leading projects, coordinating programs, or supporting cross-functional business or technology initiatives.
• Experience developing and managing plans, milestones, dependencies, risks, issues, and implementation activities.
• Demonstrated ability to coordinate work across multiple teams and drive results through influence rather than direct authority.
• Strong organizational, analytical, planning, and problem-solving skills.
• Strong written and verbal communication skills, including experience creating presentations, status updates, and stakeholder communications.
• Curiosity and willingness to learn emerging technologies, including AI-enabled capabilities, and how they may support business processes and program delivery.
• Experience with Agile, Waterfall, or hybrid delivery approaches preferred.

Responsibilities

• Independently lead low to moderately complex programs or workstreams involving multiple teams, stakeholders, systems, or business functions.
• Develop and maintain integrated program plans that connect work across teams and workstreams, including milestones, dependencies, risks, decisions, and implementation activities.
• Align Product, Technology, Operations, Risk, Compliance, Learning, Communications, and other business partners around shared objectives, responsibilities, timelines, and deliverables.
• Facilitate planning sessions, program reviews, and stakeholder discussions to build alignment, resolve issues, and support timely decision-making.
• Identify and manage cross-functional dependencies, risks, resource constraints, blockers, and competing priorities that may affect program outcomes, escalating significant concerns appropriately.
• Monitor overall program health and maintain visibility into progress, milestones, dependencies, decisions, readiness activities, and expected business outcomes.
• Coordinate implementation and readiness activities, including communications, training, operational readiness, transition support, and post-implementation follow-up.
• Develop and apply knowledge of customer needs, business processes, stakeholder priorities, industry trends, emerging technologies, and AI-enabled capabilities to identify impacts, support planning, and drive successful program outcomes.

Skills

Program management

Stakeholder management

Analytical thinking

Communication

Organizational skills

Planning

Problem-solving

Curiosity about AI

Education

Bachelor's degree or equivalent in program management / business / technology

Job description

CarMax is seeking a Program Management Senior Consultant to lead low to moderately complex programs that support CAF priorities. You will develop integrated plans, align partners across Product, Technology, Operations, Risk, and Compliance, and drive execution from initiation through transition.

The ideal candidate has 3+ years leading cross-functional initiatives, strong organizational and communication skills, and experience with Agile, Waterfall, or hybrid delivery.