Strategic Product Lead – Claims Workflow Platform

Capital One; Wilmington (DE); On-site; USD 150,000 - 171,000; Full time

Job summary

Capital One is seeking a Product Manager to lead the Claims Workflow product strategy, aligning customer trust, associate experience, and risk management across operational workflows and communications. You will oversee four engineering pods, driving platform modernization and reducing operational friction across dispute lifecycles.

The role emphasizes translating business strategy into consumer digital products and shaping a scalable, trusted product platform within Capital One's dynamic

Qualifications

• A Bachelor's or Master’s Degree in a quantitative field, Business or Marketing.
• Or Bachelor's degree with at least 3 years of Product Management experience.

Responsibilities

• Lead product strategy for Claims Workflow across workflows and communications.
• Manage four engineering pods and drive platform modernization.
• Own end-to-end associate workflows and servicing capabilities.

Skills

Product management

Strategic thinking

Leadership

Education

Bachelor's degree

Master's degree

Quantitative field

Job description

Capital One is seeking a Product Manager to lead the Claims Workflow product strategy, aligning customer trust, associate experience, and risk management across operational workflows and communications. You will oversee four engineering pods, driving platform modernization and reducing operational friction across dispute lifecycles.

The role emphasizes translating business strategy into consumer digital products and shaping a scalable, trusted product platform within Capital One's dynamic