Strategic Product Delivery Manager

Hertz; Estero, Northern (FL, KY); Hybrid; USD 135,000 - 145,000; Full time

Benefits offered by this job

Up to 40% off Hertz rentals

Paid Time Off

Medical, Dental & Vision plans

401(k) with company match

Parental Leave & Adoption Assistance

Educational Reimbursement & Discounts

Job summary

Hertz is seeking a strategic Project Manager to lead delivery of customer-facing products and TS initiatives across web, mobile, and platforms in the U.S. This role focuses on governance, cross-functional collaboration, and delivery excellence to improve the customer journey.

The ideal candidate has 7+ years in product delivery or transformation projects, strong Jira/Confluence/ MS Office skills, and experience coordinating multi-team launches.

Qualifications

• Bachelor's degree or higher in IT, CS, engineering, business, marketing, or related field.
• 7+ years of experience leading product delivery, software implementation, customer experience, or transformation projects.
• Expert level experience in Jira, Confluence, and MS Office products.
• Proven experience managing cross-functional teams for customer-facing products such as websites, mobile apps, portals, e-commerce experiences, or services.
• Strong understanding of product delivery, SDLC, Agile delivery, release management, project governance, and risk management.
• Working knowledge of user experience principles, customer journey mapping, APIs and integrations, analytics, testing practices, and business process change.
• Ability to lead multiple projects across different platforms.
• Experience coordinating launches across product, engineering, marketing, support, and operations teams.
• Excellent communication, stakeholder management, facilitation, analytical, and critical thinking skills.

Responsibilities

• Lead end-to-end delivery of customer-facing product projects across web, mobile, e-commerce, self-service, or account experiences.
• Build and manage integrated roadmaps for feature releases, platform enhancements, modernization efforts, and customer experience improvements.
• Partner with product management, engineering, UX/UI, QA, analytics, marketing, operations, and support teams to align priorities and execute launches successfully.
• Drive execution across the product delivery lifecycle, including BAU support, requirements planning, sprint and release coordination, testing readiness, launch planning, and post-release stabilization.
• Manage interdependencies across customer journeys, front-end experiences, APIs, back-end services, third-party platforms, and operational processes.
• Establish project governance, status reporting, risk management, and decision forums to maintain alignment across business and technology stakeholders.
• Support core products and optimization efforts such as A/B testing, phased rollouts, feature adoption tracking, and customer feedback loops.
• Coordinate go-to-market readiness with marketing, training, support, and operations teams to ensure smooth customer launches and internal preparedness.
• Delivery forecasts, team capacity, vendor contributions, and project KPIs to ensure accountability and timely execution.
• Measure outcomes using product and business metrics such as adoption, conversion, engagement, retention, customer satisfaction, and benefits realization, and drive continuous improvement

Skills

Cross-functional teams leadership

Agile delivery

Stakeholder management

Education

Bachelor's degree in information technology, computer science, engineering, business, marketing, or related field

Tools

Jira

Confluence

MS Office

Job description

Hertz is seeking a strategic Project Manager to lead delivery of customer-facing products and TS initiatives across web, mobile, and platforms in the U.S. This role focuses on governance, cross-functional collaboration, and delivery excellence to improve the customer journey.

The ideal candidate has 7+ years in product delivery or transformation projects, strong Jira/Confluence/ MS Office skills, and experience coordinating multi-team launches.