Strategic Portfolio Leader - Value Delivery & Execution

ServiceNow; California (MO); On-site; USD 230,000 - 403,000; Full time

Job summary

ServiceNow is seeking a Portfolio Leader to guide a high-impact PMO, overseeing a portfolio of strategic programs aligned to Digital Technology and the Connected Customer Experience portfolio. You will lead a team of Program and Project Managers, partner with executives, and ensure delivery is value-driven and outcomes-focused.

The role emphasizes governance, ROI realization, stakeholder engagement, and continuous improvement as ServiceNow scales its enterprise initiatives and AI-enabled

Qualifications

• 12+ years of progressive experience in enterprise large-scale ($10B+) program/project management, portfolio management, or delivery leadership.
• Extensive experience working cross-functionally in a highly complex enterprise customer experience/success product portfolio.
• 5+ years of experience leading and developing teams of project or program professionals.
• Demonstrated track record of managing complex, multi-workstream portfolios with competing priorities.
• Strong command of portfolio governance, risk management, and value delivery frameworks.
• Exceptional communication and stakeholder management skills, including executive-level presentations.
• Experience in PMO transformation, operating model design, or delivery excellence initiatives.
• PMP, PgMP, or equivalent certification.

Responsibilities

• Act as a strategic advisor to executives, providing guidance on investments and reporting on portfolio status, risks, and issues.
• Ensure all projects and programs align with and support the company's overall mission and long-term business goals as well as that of Digital Technology (DT) and the portfolio.
• Own the end-to-end health and performance of a defined portfolio of programs and projects.
• Maintain a clear line of sight between portfolio activity and organizational strategy, OKRs, and value targets.
• Establish and enforce portfolio governance standards, prioritization frameworks, and stage-gate processes.
• Guide the process for evaluating, prioritizing, and approving new initiatives, and support maintenance of the overall portfolio roadmap.
• Lead portfolio-level risk identification, interdependency mapping, and escalation pathways.
• Track and report on portfolio performance, key performance indicators (KPIs), and other metrics to guide data-enabled outcomes for the executive team
• Present portfolio status, health, and value realization to senior leadership and executive stakeholders.
• Partner with the portfolio leadership team on capital planning, budget allocation, and resource management to ensure investments deliver maximum business value and ROI.
• Lead, coach, and develop a team of Program Managers and Project Managers (both ServiceNow FTEs and contingent workers).
• Set clear performance expectations and provide ongoing feedback, mentorship, and career development support.
• Foster a high-trust, outcome-focused team culture that values accountability, learning, and continuous improvement.
• Manage team capacity and allocation across the portfolio, balancing workload with delivery quality.
• Identify capability gaps and partner with the PMO leadership to build team competency over time.
• Contribute to the strategic evolution of the PMO, shaping maturity and delivery.
• Identify and drive process improvements that increase delivery velocity, reduce friction, and improve team effectiveness.
• Act as a role model for the elevated PMO operating model, demonstrating value-first delivery thinking.
• Bring external best practices, emerging methodologies, and innovation to the PMO's approach.

Skills

Portfolio governance

Executive communication

Stakeholder management

Delivery leadership

Education

PMP or PgMP certification

Tools

SAFe certification

Job description

ServiceNow is seeking a Portfolio Leader to guide a high-impact PMO, overseeing a portfolio of strategic programs aligned to Digital Technology and the Connected Customer Experience portfolio. You will lead a team of Program and Project Managers, partner with executives, and ensure delivery is value-driven and outcomes-focused.

The role emphasizes governance, ROI realization, stakeholder engagement, and continuous improvement as ServiceNow scales its enterprise initiatives and AI-enabled