Strategic Payments Relationship Manager

SWBC; San Antonio (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation package

Work/Life balance

Employee engagement activities

Job summary

SWBC’s SWIVEL unit seeks an Account Manager to serve as the primary relationship contact for financial institution clients using SWIVEL payment solutions. You will build trusted advisor relationships, understand client objectives, promote product adoption, and coordinate across internal teams to deliver an exceptional client experience.

The role combines relationship management, payments expertise, problem solving, and business development to drive measurable value, retention, and growth for

Qualifications

• Bachelor’s degree or equivalent experience required or preferred.
• Minimum of two years in account/relationship management or client-facing roles.
• Ability to learn and support SWIVEL payment products and services.
• Ability to translate technical information into business language for FI stakeholders.
• Strong written, verbal, and executive communication skills.
• Ability to coordinate across multiple internal teams.

Responsibilities

• Builds and maintains strong, long-term client relationships as a trusted advisor.
• Understands client business objectives and payment strategies.
• Promotes product adoption and expands SWIVEL utilization.
• Monitors account health and identifies opportunities for growth.
• Coordinates with Product, Technology, Operations, and Sales to meet client needs.
• Develops strategic account plans aligned with SWIVEL solutions.
• Conducts regular business reviews focusing on performance and risks.

Skills

Account management

Relationship management

Payments knowledge

Product adoption

Communication skills

Executive communication

Problem solving

Cross-functional coordination

Business development

Strategic account planning

Client retention

Education

Bachelor’s degree or equivalent experience

Job description

SWBC’s SWIVEL unit seeks an Account Manager to serve as the primary relationship contact for financial institution clients using SWIVEL payment solutions. You will build trusted advisor relationships, understand client objectives, promote product adoption, and coordinate across internal teams to deliver an exceptional client experience.

The role combines relationship management, payments expertise, problem solving, and business development to drive measurable value, retention, and growth for