Strategic Ops Leader: Customer Service & Fulfillment

McMaster-Carr; Dallas (TX); On-site; USD 175,000 - 390,000; Full time

Benefits offered by this job

Total cash compensation between $175,000 to $390,000

Relocation stipend

Signing bonus

Paid parental leave

Industry leading company-funded retirement accounts

Job summary

A leading e-commerce company is seeking a role in Dallas, Texas, to build and scale operations at their new facility. This position focuses on using advanced technologies to enhance customer service and streamline operations. You will lead cross-functional teams, drive automation, and identify operational challenges. The ideal candidate thrives in dynamic environments and possesses strong problem-solving and collaboration skills. A competitive compensation package, including relocation assistance, is offered alongside opportunities for mentorship and career growth.

Qualifications

• Experience in operational leadership or consulting roles.
• Ability to thrive in ambiguous circumstances and drive results.
• Strong collaboration and trust-building skills.

Responsibilities

• Build and scale customer operations for a new facility.
• Use large language models for onboarding and customer patterns.
• Eliminate barriers in the order-to-payment process.
• Design and deploy automation in fulfillment operations.
• Lead cross-functional teams for solution implementation.
• Identify and resolve operational pain points.

Skills

Customer operations design

Large language models application

Cross-functional team leadership

Problem-solving in operations

Job description

A leading e-commerce company is seeking a role in Dallas, Texas, to build and scale operations at their new facility. This position focuses on using advanced technologies to enhance customer service and streamline operations. You will lead cross-functional teams, drive automation, and identify operational challenges. The ideal candidate thrives in dynamic environments and possesses strong problem-solving and collaboration skills. A competitive compensation package, including relocation assistance, is offered alongside opportunities for mentorship and career growth.