Strategic Operations Manager, NA GBM

TikTok; New York (NY); Presencial; USD 108.000 - 209.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision Insurance

401(k) with company match

Paid holidays and time off

Descripción de la vacante

TikTok's North America Global Business Marketing team is seeking a Strategic Operations Manager to act as the operational backbone for the region, removing cross-team friction and enforcing standards to ensure marketing initiatives deliver on business promises.

You will own all operational processes, SLAs, and cross-functional coordination, from budget governance to planning cycles, partnering with Strategy, Insights and Operations leads to scale frameworks and drive consistent execution across

Formación

• 4+ years of experience in business operations, marketing operations, program management, or strategy consulting.
• Ability to translate strategy into repeatable operational practices.
• Experience managing budgets, P&L and forecasting.
• Strong cross-functional collaboration and communication.
• Structured problem-solving mindset and execution focus.

Responsabilidades

• Optimize and standardize GBM operational processes and define SLAs.
• Manage operational risk and compliance across NA.
• Identify bottlenecks and drive continuous improvement.
• Establish standardized playbooks for GBM teams.
• Coordinate end-to-end cross-functional alignment between GBM, Sales, MSO, CST and global teams.
• Own regional budget management and planning cycles.

Conocimientos

Operations Management

Cross-functional Coordination

Process Improvement

Budget & P&L

Structured Problem-Solving

Descripción del empleo

The North America (NA) Global Business Marketing (GBM) team is looking for a Strategic Operations Manager to serve as the operational backbone of the region, responsible for removing cross-team friction, enforcing operational standards, and ensuring every marketing initiative delivers on its business promise. Partnering closely with the Strategy, Insights and Operations Lead, you will own all operational processes, SLAs, cross-functional coordination, budget governance and planning cycles for NA GBM.This role will lead the operationalization of the standardized global business operations framework across all NA GBM teams, partnering closely with sales, MSO, CST, finance, global marketing, and other cross-functional stakeholders to drive consistent execution, eliminate operational bottlenecks and deliver reliable business outcomes across the region.The ideal candidate is an execution-focused operational specialist with a structured problem-solving mindset, proven track record of scaling processes across cross-functional teams, and ability to resolve friction between competing priorities. They excel at turning strategic direction into repeatable operational reality, and thrive in environments that require balancing global standards with regional execution needs.ResponsibilitiesProcess & Operational Excellence- Optimize and standardize all GBM operational processes, acting as owner of all process definitions, SLAs and operational performance metrics- Manage operational risk and compliance requirements across the NA region- Identify operational bottlenecks, implement corrective actions and drive continuous process improvement- Establish and maintain standardized operational playbooks for all GBM teams- Framework operations across all marketing channels- Objectively review workstreams and provide critical analysis to resolve operational bottlenecks and drive cross-team alignmentCross Functional Coordination- Facilitate end-to-end alignment between GBM, Sales, MSO, CST and global teams- Own and improve critical cross-functional metrics- Manage handoff between marketing and sales, including closed-loop quality feedback mechanisms- Coordinate cross-functional escalations and resolve inter-team dependencies- Overcome challenges of working on a global team across time zones, ways of working and differing priorities to deliver consistent resultsSystem & Tool Governance- Drive adoption and optimization of marketing systems, tools and platforms across NA GBM- Own tool onboarding, training and performance tracking for the region- Monitor resource and asset adoption rates across teams- Collaborate with Global S&O network to scale global frameworks and best practices in the NA marketFinancial & Planning Governance- Own regional budget management and P&L tracking, including forecasting, reconciliation and variance reporting in partnership with the regional Finance BP- Lead the operationalisation and coordination of regional planning cycles, coordinating annual and quarterly planning inputs, OKR development and alignment with global GBM direction- Manage the regional operating rhythm, standing meetings, leadership cadences, agendas and regional connectivity touchpoints- Support the preparation of QBR documentation, leadership presentations and operational review materials

Qualifications

Minimum Qualifications- Minimum 4+ years of experience in business operations, marketing operations, program management, or strategy consulting, ideally within a global or regional marketing environment.- Strong operational execution skills, with experience building scalable processes, defining SLAs, and translating strategy into repeatable operational practices.- Highly structured and analytical thinker with the ability to diagnose complex operational challenges, identify root causes, and implement practical solutions.- Experience managing budgets, tracking P&L, and supporting forecasting processes.- Strong understanding of cross-functional go-to-market processes and B2B marketing operating models, with the ability to drive alignment across stakeholders.- Highly organized, detail-oriented, and action-oriented communicator who can manage multiple workstreams, elevate issues constructively, and drive timely decisions and execution.Preferred Qualifications- Experience in B2B marketing with a strong understanding of commercial go-to-market models and cross-functional marketing operations.- Familiarity with strategic planning and performance management frameworks, including OKRs, annual planning cycles, and QBRs.- Proven experience scaling and implementing global operational frameworks across regional to regional teams.- Knowledge of TikTok’s advertising products and ecosystem, with an understanding of how they support B2B customer growth.- Experience managing new client acquisition (NCA) processes, including lead management, nurture journeys, and marketing automation platforms.- Experience operating across multiple markets or within a hub-and-spoke model, with the ability to adapt global strategies to regional needs.

Job Information

The base salary range for this position in the selected city is $108000 - $208800 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

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