Strategic Operations Lead - Nonprofit

City Year; San Jose (CA); On-site; USD 70,000 - 75,000; Full time

Job summary

City Year Bay Area is seeking an Operations Manager to lead and optimize site operations, financial processes, vendor management, and day-to-day execution. You will oversee office operations and ensure a high-functioning, mission-aligned workplace, reporting to the Chief of Staff.

The role requires building efficient systems, coordinating cross-functional initiatives, supporting staff onboarding, events, and program delivery, and ensuring compliant, timely workflows across departments.

Qualifications

• Bachelor’s degree or equivalent experience in operations, business administration, or related field.
• Experience managing budgets, financial processes, and vendor relationships.
• Experience managing or leading teams and/or cross-functional initiatives.
• Demonstrated experience improving systems, processes, or workflows to increase operational efficiency.
• Strong analytical skills with experience using data to inform decision-making and improve processes.
• Experience managing projects from planning through execution, including coordinating stakeholders and resources.
• Authorized documentation to work in the United States of America.
• Criminal background history clearance to work with school-age children, depending on the position.
• Valid Driver’s License and reliable transportation.

Responsibilities

• Lead and continuously improve site operations, systems, and workflows to ensure a highly efficient, organized, and mission-aligned workplace that delivers an exceptional staff and visitor experience.
• Oversee daily operations to ensure a highly efficient, organized, welcoming, and mission-aligned workplace.
• Develop, implement, and continuously improve operational policies, systems, and workflows to support organizational effectiveness.
• Manage office operations including procurement and inventory of office supplies, uniforms, equipment, and other operational resources.
• Receive, distribute, and coordinate mail, packages, deliveries, and other site logistics.
• Coordinate and provide frontline support for technology and office equipment needs, serving as a liaison with internal and external IT support partners as needed.
• Maintain inventory and oversee an offsite storage unit, partnering with departments to ensure supplies, materials, and resources are procured, stored, and distributed effectively.
• Serve as a primary point of contact for guests, visitors, vendors, and community partners by maintaining a professional and welcoming front desk and office environment.

Skills

Budget management

Team leadership

Process improvement

Data-driven decision making

Project management

Work authorization

Driver's license

Background check clearance

Education

Bachelor’s degree in operations/business

Tools

Advanced Excel

Microsoft Office

SharePoint

Job description

City Year Bay Area is seeking an Operations Manager to lead and optimize site operations, financial processes, vendor management, and day-to-day execution. You will oversee office operations and ensure a high-functioning, mission-aligned workplace, reporting to the Chief of Staff.

The role requires building efficient systems, coordinating cross-functional initiatives, supporting staff onboarding, events, and program delivery, and ensuring compliant, timely workflows across departments.