Strategic Operations Intern (New York Launch Team)

Tada; New York, Northern (NY, KY); Hybrid; USD 28,000 - 48,000; Full time

Job summary

TADA is seeking a Strategic Operations Intern to help launch NYC's market. You will bridge data and execution, model growth scenarios, and drive initiatives that affect the New York launch. The role requires navigating fast-paced environments and owning end-to-end workstreams.

Ideal candidates have strong Excel modeling, SQL, and an orientation toward high-impact, cross-functional projects within a launch team.

Qualifications

• Experience in high-intensity environments and applying data insights to real-world decisions.
• Strong modeling skills and ability to forecast financial and market impact.
• Proven ability to translate data findings into actionable business recommendations.

Responsibilities

• Conduct strategic market analysis and unit economics modeling to inform launch decisions.
• Perform advanced analytics to identify marketplace blind spots and lift performance.
• Collaborate with Marketing and Product to run growth experiments and translate feedback into requirements.
• Lead cross-functional projects and prepare executive-level briefings for NYC launch leadership.

Skills

SQL

Excel/Google Sheets

Python

Job description

Strategic Operations Intern (New York Launch Team)

Operations

New York, NY

On-site

Intern

About TADA

TADA (which means "Let's Ride" in Korean) is a Singapore-based ride-hailing platform that has disrupted the Southeast Asian market since its launch in 2018. Unlike traditional giants like Uber or Lyft, TADA operates on a zero-commission model. Instead of taking a large percentage of every fare (often 20% or more), TADA charges drivers a small, fixed platform fee. This ensures that drivers retain more of their hard-earned income and riders enjoy more competitive, transparent pricing.

Powered by MVL's blockchain, TADA creates a "fairness-first" ecosystem. Having already captured significant market share in Singapore, Cambodia, Vietnam, Thailand, and Hong Kong, TADA is now bringing its blockchain-backed, driver-centric model to the West, with New York City serving as the cornerstone of its North American expansion.

About the Role

TADA is seeking a high-caliber Strategic Operations Intern to act as a force multiplier for our leadership team. This role is designed for a candidate with a background in high-intensity environments who can bridge the gap between complex data and real-world execution. You will not just monitor the market; you will be expected to find efficiencies, model growth scenarios, and lead initiatives that directly impact TADA's market launch in New York.

Key Responsibilities

1. Strategic Market Analysis & Unit Economics

• Unit Economics Modeling: Analyze and optimize the "Cost per Acquisition" (CPA) and "Lifetime Value" (LTV) for both drivers and riders.
• Competitive Intelligence: Conduct rigorous benchmarking against competitors (pricing, incentive structures, and feature parity) to inform TADA's tactical pivots.
• Financial Impact Assessment: Build models to forecast the ROI of operational changes before they are rolled out.

2. Marketplace Performance & Automation

• Advanced Analytics: Use SQL and data visualization tools to identify "blind spots" in the marketplace (e.g., specific times or zones with high cancellation rates).
• Incentive Design: Work with the performance team to design, simulate, and launch driver incentive programs that maximize supply during peak demand.
• Process Engineering: Identify manual operational bottlenecks and design automated workflows to streamline driver onboarding or support.

3. Demand & Supply Activation (Marketing Liaison)

• Growth Experiments: Partner with Marketing to run A/B tests on user promotions and driver engagement campaigns.
• Lifecycle Management: Develop data-driven strategies to "resurrect" churned users and improve retention cohorts.

4. Cross-Functional Project Leadership

• Product Feedback Loop: Act as the "voice of the market," translating operational pain points into technical requirements for the Product team.
• Stakeholder Management: Prepare executive-level briefings and performance reports for regional leadership.
• Pioneering Launch Excellence: Serve as a core member of the NYC founding team, working directly with the Launch Lead and Global Leadership to build the New York business from "zero-to-one."

What You'll Need

• Professional Pedigree: Previous internship or full-time experience in Management Consulting, Investment Banking, or a high-growth Tech Startup is highly preferred.
• Technical Toolkit: Expert-level Excel/Google Sheets (complex modeling). Proficiency in SQL is required; experience with Python is a strong plus.
• Strategic Mindset: Ability to see beyond the "what" of the data to the "why" and "so what."
• Ownership: A "no task too small, no challenge too big" attitude. You are expected to take full end-to-end ownership of your work streams.

Required Skills

• Quantitative Rigor: Comfortable managing large datasets and extracting actionable insights.
• Communication: Ability to distill complex findings into clear, concise presentations for senior stakeholders.
• Adaptability: Thrives in a fast-paced environment where priorities can shift weekly.