Strategic Operations Associate - Atlanta, GA

Stryker Corporation; Georgia; Remote; USD 64,000 - 94,000; Full time

Job summary

Stryker Corporation in the United States is seeking a field-based Operations professional to provide account coverage and coordinate with regional leaders for planning, administration, and performance reporting at accounts.

The role emphasizes strong leadership, analytical skills, and the ability to work across surgeons, OR staff, and internal partners. Up to 80% travel is required, with remote work options and a focus on maintaining high standards of patient care and compliance.

Qualifications

• OnSite Operations background preferred.
• Basic knowledge of Stryker Endoscopy products and programs.
• Excellent Leadership, Organization, and Analytical skills.
• Excellent interpersonal and communication skills.
• Respects patient confidentiality.
• Valid and unrestricted driver’s license and appropriate insurance to travel by car.
• Up to 80% of overnight travel required.

Responsibilities

• Provides account coverage to ensure uninterrupted customer service.
• Coordinates with Field Operations Regional Managers, Supervisors, and Strategic Operations leadership for operations, planning and administration.
• Provides Field Operations Leadership with information pertaining to OnSite Specialists and Team Leads performance at accounts.
• Supports projects and continuous improvement initiatives within Strategic Operations.
• Supports execution of Scope of Work Analysis.
• Supports implementation of new customer accounts.
• Ensures effective surgical care to patients using Stryker Endoscopy equipment.
• Troubleshoots and maintains Stryker Endoscopy equipment.
• Builds and maintains relationships with surgeons, patients, OR personnel, Central Processing, Sales Reps, O.R. Management, Implementation PMs, Hospital Admin, and others.
• Adheres to sales code of conduct and Endoscopy Employee Handbook.
• Communicates injuries, reportable occurrences, and performance feedback.

Skills

Leadership

Organization

Analytical

Interpersonal skills

Communication

Patient confidentiality

Driver's license

Travel readiness

Job description

Work Flexibility: Field-based Responsibilities:

Provides account coverage to ensure uninterrupted customer service. Coordinates with Field Operations Regional Managers, Supervisors, and Strategic Operations leadership for operations, planning, and administration. Provides Field Operations Leadership with information pertaining to the performance of OnSite Specialists and Team Leads at accounts. May be responsible for assessing and reporting new hire competency. Supports projects and continuous improvement initiatives within the Strategic Operations Team. Supports execution of Scope of Work Analysis. Supports the implementation of new customer accounts. Ensures effective surgical care to patients as related to Stryker Endoscopy equipment. Responsible for troubleshooting and maintaining Stryker Endoscopy equipment. Effectively builds and maintains relationships and trust in both new and existing accounts. Interacts with surgeons, patients, OR personnel, Central Processing, Sales Reps, O.R. Management, Implementation Project Manager(s), Hospital Administration, and other Stryker employees and partners. Adheres to all policies and procedures put forth in the sales code of conduct and Stryker Endoscopy Employee Handbook. Communicates injuries, reportable occurrences, and performance related feedback.

Physical requirements

Medium work: Exerting up to 60 pounds of force occasionally, and/or up to 20 pounds of force constantly to move objects. Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity. Must be able to effectively use computer programs (e.g. Word, Excel, Outlook and Power Point). Must be able to communicate telephonically. Must be able to use common office equipment (e.g. calculator, PC, fax machine, etc.).

Mental requirements

Effectively and efficiently work in high stress and conflict situations. Ability to simultaneously address multiple complex problems. Work as an integral part of a team. Ability to interact appropriately with a variety of individuals including customers and internal partners. Must be able to analyze and resolve non-routine product issues using independent judgment.

Skills/Experience required

OnSite Operations background preferred. Basic knowledge of Stryker Endoscopy products and programs. Excellent Leadership, Organization, and Analytical skills. Excellent interpersonal and communication skills. Demonstrates professional work ethic and attitude at all times. Respects patient confidentiality. Valid and unrestricted driver’s license and appropriate insurance to travel by car as required. Up to 80% of overnight travel required.

United States of America

Pay Ranges: USN: $64,400 - $94,400 USD Annual Travel Percentage: 80%

Stryker Corporation is an equal opportunity employer

Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Stryker Programs

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role. Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com

Work Flexibility

Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.