Strategic Operations Analyst Intern - Summer 2027

National Life Insurance Company; Addison (TX); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Paid internship

Networking opportunities

Cross-department project

Mentorship

Presentation skills coaching

Learning opportunities

Job summary

National Life Group invites applications for the Strategic Operations Analyst Intern role for Summer 2027 in Addison, TX. You will translate data into actionable insights, supporting New Business and Underwriting strategic initiatives to improve SLA adherence and overall performance.

This paid 10-week internship offers hands-on dashboards, cross-functional collaboration with operational leaders, mentorship, and opportunities to present findings to senior staff.

Qualifications

• Pursuing a degree in Statistics, Business Administration, Finance, Data Analytics or a related field.
• Strong analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to work independently while collaborating with operational leaders and cross-functional partners.

Responsibilities

• Analyze operational performance across New Business and Underwriting, including workload completed, workload outstanding, resource utilization, SLA performance, submit volumes, and timing of key work throughout the day.
• Identify trends and changes in performance on a week-over-week, month-over-month, and year-over-year basis, helping leaders understand what is improving, declining, or remaining consistent.
• Support BPO performance analysis by evaluating productivity, quality, SLA adherence, workload ownership, and the percentage of NB/UW work completed by BPO teams.
• Monitor vendor performance metrics such as turnaround time, accuracy, hit rates, utilization, and spend trends.
• Develop dashboards, summaries, and reporting that turn complex data into clear insights for leadership.
• Partner with leaders to investigate performance gaps and propose process improvements to strengthen SLA adherence.

Skills

Analytical skills

Problem solving

Written and verbal communication

Independent work

Education

Statistics/Business Administration/Finance

Job description

Strategic Operations Analyst Intern - Summer 2027

Come join one of America’s fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. Throughout that history, we have provided peace of mind to those families as they plan their futures.

Our mission extends beyond the insurance and annuities policies that we offer. We strive to make the world a better place through our grants from our charitable foundation, paid volunteer time for our employees, environmentally sustainable and healthy workplaces, and events that promote the work of nonprofits in our own backyard.

We foster a collaborative environment with opportunities for growth and encourage our associates to live our values: Do good. Be good. Make good.

Please note that we do not offer visa sponsorship for this position.

POSITION SUMMARY:

The Strategic Operations Analyst Intern will support New Business and Underwriting strategic initiatives by translating operational, BPO, and vendor performance data into actionable business insights. This role will help leaders better understand how work is being completed, how resources are being utilized, where performance is improving or declining, and where operational adjustments may be needed.

The intern will work across workflow performance, service-level results, BPO effectiveness, production trends, and vendor execution. They will analyze data, identify meaningful trends or outliers, and help turn findings into practical recommendations that improve operational consistency, SLA adherence, and overall business performance.

This role is ideal for someone who enjoys working with data, identifying patterns, asking why performance changed, and communicating findings in a clear and practical way.

KEY RESPONSIBILITIES:

• Analyze operational performance across New Business and Underwriting, including workload completed, workload outstanding, resource utilization, SLA performance, submit volumes, and timing of key work throughout the day.
• Identify trends and changes in performance on a week-over-week, month-over-month, and year-over-year basis, helping leaders understand what is improving, declining, or remaining consistent and the potential drivers behind those results.
• Support BPO performance analysis by evaluating productivity, quality, SLA adherence, workload ownership, and the percentage of overall NB/UW work being completed by BPO teams, helping quantify the operational value and capacity gained through the partnership.
• Monitor vendor operational performance by reviewing key measures such as turnaround time, accuracy, hit rates, utilization, order volume, and spend trends, and help identify changes or issues that may require further review or escalation.
• Develop dashboards, summaries, and other reporting that turn complex data into clear insights for operational and senior leadership.
• Partner with leaders across the organization to investigate performance gaps, identify opportunities for process or workflow improvement, and provide recommendations that support stronger SLA adherence and more consistent execution.

QUALIFICATIONS:

• Pursuing a degree in Statistics, Business Administration, Finance, Data Analytics or a related field
• Strong analytical and problem-solving skills
• Strong written and verbal communication skills
• Ability to work independently while collaborating with operational leaders and cross-functional partners

At National Life Group, we view AI as an enabler of human potential. We use AI to help us work smarter, serve more clients, and keep our promises, while remaining a relationship-driven business where our people are our greatest strength.

All associates are expected to:

• Leverage approved AI tools, where appropriate, to improve efficiency, quality and impact of their work.
• Stay curious and open to new AI-enabled ways or working
• Exercise sound judgement by reviewing and validating AI-generated content
• Maintain accountability for the accuracy, quality, fairness and integrity of work products by adhering to National Life’s AI guiding principles
• Use AI responsibly and in accordance with company policies related to confidentiality, data privacy, security, compliance, retention and intellectual property

CORE COMPETENCIES:

• Demonstrates LearningAgility- Enhances skills and knowledge through continuous learning; Focuses on personal results byestablishingstretch goals; Seeks feedback and changes accordingly.
• Establishes Relationships- Builds partnerships with others to instill trust, collaborate, and meet sharedobjectives.
• CommunicatesEffectively- Actively listens, conveys messages to meet different audience needs, and remains open tonew ideasand opinions.
• Fosters Diversity- Values diversity and difference in thought, experience, and perspective; Promotes an environment that embraces diversity, equity, and inclusion; Supports equal and fair treatment for all.
• Service Focus-Demonstratesa client centric focus for satisfying one’s external and/or internal customers; establishes and maintains effective relationships with customers and gains their trust and respect.
• DecisionMaking- Makessenseof complex information, critically evaluates, and creates solutions.
• Results Oriented- Sets performance and personal goals; Driven to meet or exceed goals and objectives.
• Plans andAligns- Plans and prioritizes work to meet commitments aligned with organizational goals; Aligns people and skills to tasks and assignments; Evaluates results of work.

How You Show Up:

• Highly reliable, engaged and possessa customer service attitude
• Demonstrate effective communication to various areas of the organization (technical and non-technical)
• Bring creativity, thought leadership, and curiosity to the table; activelyparticipatein forums to contribute and learn
• Strong analytical and critical thinking skills,i.e.a problem solver’s mindset
• Eager to learn, ask relevant questions, seek new knowledge, and make connections
• Enjoy taking on challenges and working towards solutions both collaboratively and independently
• NB & UW Workflow Analyst

Program Highlights:

• 10-Week paid internship June 1, 2027- August 6, 2027
• Networking opportunities with peers and leaders throughout the summer
• Cross-Department group project focused on enterprise-wide solutions presented at company-wide event
• Presentation skills coaching sessions
• Learning Opportunities throughout the program
• Access to mentors (former program participants)

Base Pay Range. The base pay range for this position is the range National Life reasonably and in good faith expects to pay for the position taking into account the wide variety of factors, including: prior experience and job-related knowledge; education, training and certificates; current business needs; and market factors. The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances.

Additional Compensation and Benefits. The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. The successful candidate may also be eligible to participate in National Life’s discretionary annual incentive programs, subject to the rules governing such programs. If hired, the employee will be in an "at-will position" and National Life reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.

National Life is accepting applications for this role on an ongoing basis and the role remains open until filled.

Hourly Pay Range

$19 - $28 USD

National Life Group is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.

Fortune 1000 status is based on the consolidated financial results of all National Life Group companies.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in National Life Insurance Company’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.