Strategic Leader, Workforce Analytics & Planning

Hackensack Meridian Health Inc.; Edison (NJ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive benefits

Supportive work culture

Job summary

A healthcare organization is seeking a Manager for Workforce Management & Data Analytics in Edison, NJ. This role involves developing strategies for workforce planning, leading teams, and utilizing data analytics to enhance patient experience. Candidates should have a bachelor's degree, extensive experience in data visualization, and excellent communication skills, with a focus on effective staffing and operations management. Join a collaborative environment that values connection and support among team members.

Qualifications

• 5+ years experience in Workforce Management and Data Analytics within a high-volume contact center.
• 3+ years experience in people management, preferably leading a team of analysts.
• Proficient in data visualization tools to create dashboards and reports.

Responsibilities

• Develop strategy for workforce planning and performance analytics.
• Lead a team of analysts in data and reporting systems.
• Create executive-level dashboards and translate data into insights.

Skills

Data visualization tools (Google Looker, Tableau, Power BI)

Problem-solving skills

Time management skills

SQL for data extraction and analysis

Excellent verbal and written communication skills

Education

Bachelor's degree in Business Analytics, Data Science, statistics, or related field

Tools

Google Suite

Microsoft Office

Healthcare telephony systems

Job description

A healthcare organization is seeking a Manager for Workforce Management & Data Analytics in Edison, NJ. This role involves developing strategies for workforce planning, leading teams, and utilizing data analytics to enhance patient experience. Candidates should have a bachelor's degree, extensive experience in data visualization, and excellent communication skills, with a focus on effective staffing and operations management. Join a collaborative environment that values connection and support among team members.