Strategic Leader, Client Services & Community Impact

Samaritan House; San Mateo (CA); On-site; USD 110,000 - 160,000; Full time

Job summary

Samaritan House in San Mateo, CA is seeking an Associate Director of Client Services to provide strategic and operational leadership for the Client Services Department, including satellite locations. You will oversee program implementation, staff supervision, budgeting, and data-informed decision making to drive service excellence.

You will partner with senior leadership to advance program development, ensure client-centered service delivery, and strengthen community partnerships while guiding a

Qualifications

• MSW preferred; Bachelor's degree in social work, psychology, or related field required.
• Equivalent work experience may substitute in some instances.
• Minimum six (6) years in nonprofit human services or related field.
• Minimum three (3) years in a supervisory or management capacity.

Responsibilities

• Supervise, guide, evaluate, and counsel direct reports to ensure high performance and professional growth.
• Conduct regular check-ins with staff to coach, monitor progress, and support development.
• Develop and deliver staff training and professional development opportunities.
• Partner with Human Resources on employee relations, performance management, and recruitment.
• Monitor program outcomes and prepare reports for senior leadership.
• Oversee budgets and ensure fiscal stewardship of program resources.
• Plan, coordinate, and participate in community outreach to enhance visibility and engagement.
• Maintain compliance with federal, state, and local regulations across locations.

Skills

Leadership

Communication

Conflict management

Staff development

Data analysis

Budget planning

Strategic planning

Education

MSW

Bachelor's degree in social work/related field

Tools

Clarity

HMIS

Microsoft Office

Job description

Samaritan House in San Mateo, CA is seeking an Associate Director of Client Services to provide strategic and operational leadership for the Client Services Department, including satellite locations. You will oversee program implementation, staff supervision, budgeting, and data-informed decision making to drive service excellence.

You will partner with senior leadership to advance program development, ensure client-centered service delivery, and strengthen community partnerships while guiding a