Strategic ITSM Change Manager | CAB & Risk Oversight

TechDigital Group; Waukegan (IL); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Change Management Specialist to oversee ITSM processes. This role involves auditing changes for compliance, managing the Change Advisory Board (CAB), and training staff on risk assessment methods. The ideal candidate will have a strong analytical background to report on change metrics and identify unauthorized changes. Join a dynamic team where your expertise will drive improvements in change management practices and contribute to the success of the organization. If you're passionate about IT service management and change processes, this opportunity is perfect for you!

Qualifikationen

• Experience in Change Management and ITSM processes.
• Strong analytical skills for data mining and reporting.

Aufgaben

• Audit changes for compliance and manage the CAB process.
• Train staff on assessing risks of proposed changes.
• Analyze change metrics and report to stakeholders.

Kenntnisse

Change Management

IT Service Management (ITSM)

Data Analysis

Policy Compliance Auditing

Risk Assessment

Jobbeschreibung

Mandatory skills:
SDLC Concepts
Business Analysis
JCL
COBOL
Mainframe utilities

Job Description:
- Seasoned Business Analyst with 7–10 years of experience supporting mainframe-based business operations, process optimization, and functional requirement delivery in a hybrid work model.
- Analyze current business processes, identify gaps and modernization opportunities, and translate business needs into clear requirements, user stories, process flows, and use cases.
- Collaborate with business, operations, development, and QA teams to validate solutions, support UAT, perform impact analysis, and ensure alignment with business and non-functional requirements.
- Support backlog refinement, prioritization, root cause analysis, reporting, documentation, knowledge transfer, and continuous improvement while ensuring compliance with internal controls and data protection standards.