Strategic IT & Digital Solutions Lead

Krueger International; Green Bay (WI); On-site; USD 120,000 - 150,000; Full time

Job description

At KI, we believe knowing our customers helps us serve them better. We listen. We observe. We understand that each customer has unique needs. So, we pride ourselves on helping our customers make smart furniture decisions by offering expert advice, design options and personalized solutions. Since 1941, we've positioned KI as the furniture company that best understands the furniture industry and is committed to providing customers with the smart solutions. By targeting specific markets with solutions for business furniture, university furniture, educational furniture, healthcare furniture and government furniture, we can quickly respond to our customers' unique needs - including the choice to procure furniture according to what fits their ordering and fulfillment process. That's why we say we offer far more than furniture. We're Furnishing Knowledge.

Join the KI team as an IT Business Solutions Manager based out of our Green Bay Corporate Office.

The future of how customers buy from KI is still being written, and you'll help shape it. This is your chance to redefine what's possible for how KI connects with its customers. As IT's primary strategic partner to Sales, Marketing, Product Management, E-Commerce, and Customer Experience, you'll own the technology behind KI's commercial engine, from how dealers and customers discover, quote, and order KI products to how KI markets, prices, and supports them. You'll set the roadmap, lead a team of talented business analysts, and bring AI, automation, and digital innovation to every step of the customer journey. If you're a forward-thinking leader who wants to be a true business partner, who is energized by the chance to take KI's IT to what's possible, this is the role for you.

Why This Role Matters

• Be IT's Strategic Partner to the Business - Serve as the trusted technology advisor to KI's commercial leaders, building relationships from frontline users to executives and making decisions together, as one team.
• Reimagine the Customer Experience - Champion the end-to-end experience across quote-to-cash, ordering, order visibility, and customer service, using customer journey insights to make KI easier to do business with at every turn.
• Grow KI's Digital Business - Own the E-Commerce roadmap, including B2B ordering and dealer and customer portals, expanding self-service and accelerating digital revenue.
• Power the Commercial Engine - Shape the CRM, quoting, CPQ, marketing technology, and product and pricing data that help Sales and Marketing win, and keep every channel accurate and consistent.
• Bring AI and Automation to the Front Line - Identify and champion AI, automation, and emerging technology opportunities that help KI sell smarter, market better, and serve customers faster.
• Build a Forward-Thinking Team - Lead and develop business analysts who anticipate needs, challenge the status quo, and grow into the next generation of business partners and product owners.
• Grow Your Career and Your Influence - Step into a highly visible role with direct exposure to senior leaders and a path toward broader IT leadership as KI's technology landscape evolves.

What You'll Do

• Serve as IT's primary point of contact and strategic partner for Sales, Marketing, Product Management, E-Commerce, and Customer Experience.
• Develop a technology strategy and multi-year roadmap aligned with KI's enterprise IT strategy, and lead joint prioritization with business leaders.
• Partner with Sales and dealer-facing teams on CRM, quoting, CPQ, and sales enablement tools that make KI easy to buy from.
• Partner with Marketing on marketing automation, the KI website, digital asset management, and campaign analytics.
• Ensure accurate, consistent product and pricing data across every channel in partnership with Product Management.
• Own the E-Commerce roadmap, including B2B ordering and dealer and customer portals.
• Own the functional backlog and serve as product owner for key commercial platforms, applying agile practices to deliver value faster.
• Manage a portfolio of projects and enhancements and measure the business value they deliver.
• Lead, coach, and develop a team of business analysts and senior business analysts.
• Represent the commercial functions on KI's ERP program, supporting change management, testing, and adoption through go-live and beyond.

What You'll Need to Succeed

• Bachelor's degree in Information Systems, Computer Science, Business, Engineering, or a related field preferred.
• 8+ years of progressive IT experience in business relationship management, product ownership, business analysis, or IT portfolio management, including 3+ years partnering directly with functional leaders.
• 2+ years leading or formally mentoring business analysts or similar professionals.
• Proven ability to build trusted relationships with business leaders and turn their goals into technology roadmaps and prioritized work.
• Experience owning and prioritizing a backlog as a product owner using agile or hybrid delivery methods.
• A track record of delivering projects on time and on budget and measuring the value they create.
• Experience with enterprise application implementations, ideally ERP, including requirements, testing, and change management.
• Strong communication and facilitation skills, with the ability to explain technology in business terms at every level.
• A curious, forward-thinking mindset and genuine enthusiasm for applying AI and emerging technologies to real business problems.
• Experience with CRM, CPQ, e-commerce, marketing automation, or PIM platforms, in a B2B dealer-based or manufacturing environment, and certifications such as BRMP, CSPO/PSPO, or PMP are preferred.

Why KI?

At KI, you're more than an employee, you're an owner. As a 100% employee-owned company, every team member shares in our success and has the opportunity to influence the future of the business.

• Employee Stock Ownership Plan (ESOP)
• Competitive health, dental, and vision insurance
• 401(k) with company match
• Paid vacation, sick time, and holidays
• On-site fitness center and wellness resources
• On-site cafe
• Educational reimbursement
• Employee product discounts
• Comprehensive benefits package, including life insurance, disability coverage, and Employee Assistance Program (EAP)