Strategic IT Demand & Portfolio Lead

St. Charles Health System Inc.; Oregon; Hybrid; USD 107,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision

403(b) retirement plan

Earned Time Off (ETO)

Job summary

St. Charles Health System Inc. is seeking an IT Portfolio and Demand Management Specialist to oversee intake, evaluation, and prioritization of technology requests, aligning proposals with strategy and managing the demand pipeline to optimize IT services and projects.

Required: bachelor’s degree and at least five years in IT demand intake or portfolio coordination, with preferred ServiceNow experience. This role offers comprehensive benefits and remote work flexibility for approved states.

Qualifications

• Required: Bachelor’s degree or combination of education, related industry certification, and experience to perform the full scope of the position.

Responsibilities

• Facilitate the IT demand management process by capturing, evaluating, and prioritizing incoming requests from business units to ensure alignment with organizational strategy, operational needs, and resource capacity.
• Establish and enforce intake standards to ensure demands are accurately classified as service requests, enhancements, optimization efforts, or projects, enabling efficient routing and decision-making.
• Develop, maintain, and communicate portfolio dashboards, executive summaries, scorecards, and pipeline reports that provide transparent visibility into demand intake, prioritization, status, portfolio health, resource capacity, and decision points.

Education

Bachelor’s degree

Job description

St. Charles Health System Inc. is seeking an IT Portfolio and Demand Management Specialist to oversee intake, evaluation, and prioritization of technology requests, aligning proposals with strategy and managing the demand pipeline to optimize IT services and projects.

Required: bachelor’s degree and at least five years in IT demand intake or portfolio coordination, with preferred ServiceNow experience. This role offers comprehensive benefits and remote work flexibility for approved states.