Strategic IT Contracts & Operations Director

Texas Health and Human Services; Austin (TX); On-site; USD 150,000 - 190,000; Full time

Job summary

Texas Health and Human Services (HHSC) in Austin, TX, seeks a Director of Operations and Support to oversee IT-SSA operations, TIERS, and the Eligibility Supporting Technologies portfolio. Lead large teams, manage contracts, budgets, and procurement; coordinate with HHSC divisions, IT groups, and vendors to ensure service delivery and compliance.

The role requires strategic leadership, strong project management, and the ability to translate complex requirements into actionable plans, reports,

Qualifications

• Experience leading cross-functional teams and advising senior executives.
• Strong project management, prioritization, and deadline adherence in fast-paced environments.
• Analytical problem-solving with strategic, proactive thinking.

Responsibilities

• Oversees IT-SSA initiatives and operations including TIERS and related applications.
• Manages contracts, budgets, procurements, and compliance with state/federal requirements.
• Liaises between IT-SSA, HHSC divisions, vendors, and leadership; reports on schedules, costs, and benefits.
• Monitors end-user support and documentation for IT-SSA applications; ensures audit readiness.

Skills

Cross-functional leadership

Project management

Strategic thinking

Analytical & problem-solving

Stakeholder management

Verbal & written communication

Budget & procurement

IT operations leadership

Job description

Texas Health and Human Services (HHSC) in Austin, TX, seeks a Director of Operations and Support to oversee IT-SSA operations, TIERS, and the Eligibility Supporting Technologies portfolio. Lead large teams, manage contracts, budgets, and procurement; coordinate with HHSC divisions, IT groups, and vendors to ensure service delivery and compliance.

The role requires strategic leadership, strong project management, and the ability to translate complex requirements into actionable plans, reports,