STRATEGIC IT BUSINESS PARTNER

Carter Machinery Company, Inc.; Salem (VA); On-site; USD 82,000 - 115,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off

401(k), $0.75 to $1.25 match up to 6%

Life and disability insurance

In-house training instructors/programs

Employee referral bonus program

Tool allowances and tool loans

Discounts on cellular phone service, 


Overtime opportunities

Job summary

Carter Machinery Co., Inc. is hiring a Strategic IT Business Partner in Salem, VA. You will translate business needs into IT requirements, collaborate with ERP vendors, and drive solutions with Carter Machinery and Caterpillar across functions.

The role focuses on optimizing processes, data quality, and system utilization while aligning IT initiatives with business goals and continuous improvement. A strong cross-functional skill set and leadership are essential.

Qualifications

• Bachelor’s degree or equivalent experience in IS, business, CS, or related field.
• Five+ years of ERP applications and enterprise systems experience.
• Ability to translate business requirements into functional specs.
• Experience coordinating with vendors and cross-functional teams.

Responsibilities

• Partner with business stakeholders to understand needs and gather requirements.
• Translate requirements into functional specifications and acceptance criteria.
• Serve as liaison between business teams, IT, vendors, and Caterpillar.
• Lead discussions with Caterpillar stakeholders to align IT initiatives.
• Maintain relationships between Carter Machinery and Caterpillar.
• Collaborate with technical teams to evaluate ERP capabilities.
• Coordinate requirements and deliverables to align expectations with outcomes.
• Identify opportunities to improve processes and data quality.

Skills

ERP systems experience

Requirements gathering

Cross-functional collaboration

Communication skills

Stakeholder management

Analytical/problem-solving

Facilitation skills

Education

Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related field

Tools

ERP vendor experience

Job description

Join a Company That’s Built to Elevate You.

At Carter Machinery, we don’t just offer jobs - we offer long-term careers defined by purpose, innovation, and impact. We’ve built an award-winning workplace where high achievers thrive, careers grow, and your work truly matters.

Our legacy is strong, our vision is bold, and our future is built on investing in the growth and well-being of our people. Whether you're turning a wrench, managing operations, or supporting customers, you play a vital role in powering industries that moves the world forward.

Job Title:

Strategic IT Business Partner

Starting Compensation Range:

$82,000 - $115,000 per year

What You Will Do:

• Partner with business stakeholders to understand operational needs, gather requirements, document processes, and identify opportunities for improvement
• Translate business requirements into functional specifications, user stories, process flows, and acceptance criteria that guide technical design and implementation
• Serve as a key liaison between business teams, IT, external vendors, system integrators, and Caterpillar to clarify requirements, resolve issues, and drive solutions through delivery
• Lead discussions with Caterpillar stakeholders to communicate business needs, clarify requirements, evaluate proposed solutions, and drive alignment on IT initiatives and enhancements
• Build and maintain strong relationships with Caterpillar teams, serving as a key point of coordination between Carter Machinery and Caterpillar to advance initiatives and resolve business and system challenges
• Represent Carter Machinery's business interests in discussions with Caterpillar, ensuring business requirements, operational impacts, and desired outcomes are clearly understood and addressed
• Collaborate with technical teams and vendors to evaluate ERP capabilities, assess solution options, and ensure proposed designs meet business requirements
• Coordinate requirements, decisions, dependencies, and deliverables to maintain alignment between business expectations and implementation outcomes
• Identify opportunities to improve business processes, system utilization, data quality, and operational efficiency
• Maintain functional documentation, requirements, process flows, and standard operating procedures to support system sustainability and knowledge transfer
• Work in coordination with team to achieve Continuous Improvement goals and objectives
• Perform other duties as assigned

What We’re Looking For:

• Bachelor's degree in Information Systems, Business Administration, Computer Science, or a related field, or equivalent experience
• Five or more years of experience in ERP applications, business systems analysis, functional consulting, or enterprise system implementation
• Demonstrated ability to gather business requirements and translate nontechnical needs into functional and technical specifications
• Experience working with cross-functional business teams, technical teams, vendors, and implementation partners to deliver system solutions
• Experience with ERP implementation, user acceptance testing, defect resolution, and business process improvement
• Strong understanding of cross-functional business processes and the relationship between system functionality and business operations
• Excellent communication, analytical, problem-solving, and facilitation skills, with the ability to lead discussions and communicate effectively with technical and nontechnical audiences
• Strong relationship-building and stakeholder management skills, with the ability to influence outcomes and build alignment across business, IT, vendor, and Caterpillar teams

What Success Looks Like In This Role:

• Successful partnering with business stakeholders to understand operational needs
• Accurate translation of business requirements into functional specifications, user stories, process flows, and acceptance criteria
• Effective service as a key liaison between business teams, IT, external vendors, system integrators, and Caterpillar
• Lead discussions with Caterpillar stakeholders to communicate business needs, clarify requirements, evaluate proposed solutions, and drive alignment on IT initiatives and enhancements
• Strong organization skills with ability to effectively prioritize (with changing priorities), multi-task, and address issues quickly and professionally, and meet deadlines
• Self-motivation with strong work ethics
• Development and maintenance of positive working relationships
• Effective working both independently and in team settings
• To be aligned with Carter’s IT AI strategy
• Promotion of a positive customer experience
• Upholding the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way

Physical Requirements:

• Regularly required to stand; walk and talk or hear
• Frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl
• Occasionally lift and /or move up to 20 pounds
• Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus

Competitive Compensation and Benefits:

• Health, dental and vision insurance
• Paid time off
• 401(k), $0.75 to $1.25 match up to 6%
• Life and disability insurance
• In-house training instructors/programs
• Employee referral bonus program
• Tool allowances and tool loans
• Discounts on cellular phone service, computers, and vehicles
• Opportunities for overtime
• Shift differential (if applicable)

You’ll gain access to real learning, real advancement, and a real future in a company that’s reshaping what it means to lead in our industry. If you're looking for purpose, possibilities, and a team that wins together - you belong at Carter Machinery.

Come build what matters and build your future with us.

Actual base pay may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base pay, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.

Carter Machinery is a drug-free workplace.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.