Strategic IT Applications & Infrastructure Lead

ZWILLING J.A. Henckels LLC; Village of Pleasantville (NY); Hybrid; USD 110,000 - 165,000; Full time

Job summary

ZWILLING J.A. Henckels LLC seeks an IT Applications & Infrastructure Lead to support, enhance, and maintain enterprise applications and infrastructure.

The role collaborates with SAP, Infrastructure, Desktop Support, Store Support, and Field IT teams to deliver advanced technical expertise and ensure continuity of mission-critical systems. This individual contributor role leverages deep institutional knowledge and cross-functional experience, guiding operations across multiple technology domains

Qualifications

• Bachelor’s degree in Computer Science, Information Systems or related field, equivalent technical certification.
• 7+ years of broad IT experience across applications, infrastructure, and support operations.
• Working knowledge of SAP environments, particularly eWM, SD/LE, ShipERP, Paccurate, or related areas.

Responsibilities

• Supports and assists the IT Director in providing operational oversight and strategic execution when needed.
• Assist in planning, implementation, administration, coordination, and communication related to IT initiatives across applications, infrastructure, and support teams.
• May lead select high impact meetings, project reviews, or operational discussions when requested.
• Partner closely with SAP functional and technical teams to support integrations, data flows, and business processes—especially within eWM, ShipERP, Paccurate, and related logistics solutions.
• Work with Infrastructure teams (Server, Network, Security, Virtualization) to resolve escalated issues, support system stability, and contribute to technology planning.
• Coordinate with Desktop Support, Store Support, and Field IT teams to ensure reliable operations across office, warehouse, and retail environments.
• Provide advanced support, troubleshooting, configuration, and coordination for a wide portfolio of systems not explicitly owned by other IT functions, including Automation & Workflow, RFID, and legacy DC1/AS400 systems.

Skills

IT leadership

SAP environments

eWM

ShipERP

Paccurate

Server administration

Networking

End-user support

Retail technologies

Education

Bachelor’s degree in Computer Science or Information Systems

Tools

PowerAutomate

Kardex system

QVR

Brivo

TotalConnect

Zebra printers

DCI AS/400

Dropbox

Job description

ZWILLING J.A. Henckels LLC seeks an IT Applications & Infrastructure Lead to support, enhance, and maintain enterprise applications and infrastructure.

The role collaborates with SAP, Infrastructure, Desktop Support, Store Support, and Field IT teams to deliver advanced technical expertise and ensure continuity of mission-critical systems. This individual contributor role leverages deep institutional knowledge and cross-functional experience, guiding operations across multiple technology domains