IT Operations Specialist (SAP & Logistics)

ZWILLING J.A. Henckels LLC

Village of Pleasantville (NY)

Hybrid

USD 120,000 - 160,000

Full time

14 days+

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Job summary

ZWILLING J.A. Henckels LLC in Pleasantville, NY is seeking an IT Operations Manager.

This role provides expert support across enterprise applications, infrastructure, and operational technologies, partnering with SAP, store systems, and logistics tools to ensure mission-critical stability. The ideal candidate has 7+ years of IT experience, deep SAP knowledge (eWM, ShipERP, Paccurate), and the ability to guide cross-functional teams.

Qualifications

Bachelor’s degree in Computer Science, Information Systems or related field, equivalent technical certification.
7+ years of broad IT experience across applications, infrastructure, and support operations.
Working knowledge of SAP environments, particularly eWM, ShipERP, Paccurate, or related areas.
Strong understanding of enterprise IT operations: servers, networking, virtualization, security, end-user support, and retail technologies.
Experience supporting multiple specialized or custom applications and operational systems.
Demonstrated ability to troubleshoot and resolve complex cross-domain issues independently.
Strong communication, coordination, and customer-service skills.

Responsibilities

Supports and assists the IT Director in providing operational oversight and strategic execution when needed.
Assist in planning, implementation, administration, coordination, and communication related to IT initiatives across applications, infrastructure, and support teams.
May lead select high impact meetings, project reviews, or operational discussions when requested.
Partner closely with SAP functional and technical teams to support integrations, data flows, and business processes—especially within eWM, ShipERP, Paccurate, and related logistics solutions.
Work with Infrastructure teams (Server, Network, Security, Virtualization) to resolve escalated issues, support system stability, and contribute to technology planning.
Coordinate with Desktop Support, Store Support, and Field IT teams to ensure reliable operations across office, warehouse, and retail environments.
Provide advanced support, troubleshooting, configuration, and coordination for a wide portfolio of systems not explicitly owned by other IT functions.