Strategic Initiatives & AI Roadmap Lead

M&T Bank; Buffalo (NY); Hybrid; USD 90,000 - 149,000; Full time

Job summary

M&T Bank is seeking a strategic partner for the Office of the Customer Strategy & Business Performance in Buffalo, NY. The role focuses on competitive intelligence, performance management, and executive reporting to enable informed decision-making and AI-driven transformation.

The candidate will lead the monthly business review process, develop executive-ready materials, and establish governance around KPIs and scorecards.

Qualifications

• Bachelor’s degree and 5+ years’ relevant work experience; or 9 years combined education/work experience.
• Strong attention to detail and ability to lead teams.
• Excellent project management and interpersonal communication skills.
• Ability to communicate professionally to management at multiple levels.

Responsibilities

• Lead competitive intelligence and market benchmarking to inform strategic priorities.
• Develop and maintain performance scorecards and KPIs across the organization.
• Oversee monthly business reviews, ensuring accurate reporting and governance.
• Shape AI strategy, governance, and ROI through an enterprise roadmap.
• Collaborate with cross-functional teams to align performance with strategic goals.

Skills

Analytical ability

Project management

Communication

Leadership

Attention to detail

Self-motivated

Results-driven

Organization

Education

Bachelor’s degree

MBA (preferred)

Six Sigma/Lean training

Tools

SQL

Microsoft 365

Excel

Statistical software

Job description

M&T Bank is seeking a strategic partner for the Office of the Customer Strategy & Business Performance in Buffalo, NY. The role focuses on competitive intelligence, performance management, and executive reporting to enable informed decision-making and AI-driven transformation.

The candidate will lead the monthly business review process, develop executive-ready materials, and establish governance around KPIs and scorecards.