Strategic Incident Communications Lead

Optimum Communications Inc.; Bethpage (NY); On-site; USD 123,000 - 203,000; Full time

Job summary

Optimum Communications Inc. is seeking an Incident Communications Lead to own and execute clear, timely communications during technology incidents and outages affecting Internet, video, voice, and supporting IT systems.

This role sits within the Incident Management organization and serves as the central communications authority during outages, driving bridge communications and stakeholder updates. You will collaborate with NOC/ROC, SRE, Engineering, Customer Care, Corporate Communications, and

Qualifications

• 5+ years of experience in incident management, operations communications, or technology operations roles supporting production environments.
• Strong ability to translate complex technical issues into clear, business relevant messaging.
• Excellent written and verbal communication skills with proven ability to communicate calmly under pressure.

Responsibilities

• Serve as the primary operations tech lead for communications platforms like Xmatters and status pages.
• Lead communications during incidents and major outages, including on-call for Severity 1/2 incidents.
• Translate technical findings into clear, audience-tailored communications.
• Set communication standards and cadence based on severity and impact.
• Coordinate cross-department communications to ensure a single, aligned message during incidents.
• Produce advisories, timelines, and post-incident summaries.

Skills

Incident management

Operations communications

Cross-functional collaboration

ITSM familiarity

Calm under pressure

Tools

BMC Helix

xMatters

Teams bridges

email/SMS advisories

Job description

Optimum Communications Inc. is seeking an Incident Communications Lead to own and execute clear, timely communications during technology incidents and outages affecting Internet, video, voice, and supporting IT systems.

This role sits within the Incident Management organization and serves as the central communications authority during outages, driving bridge communications and stakeholder updates. You will collaborate with NOC/ROC, SRE, Engineering, Customer Care, Corporate Communications, and