Senior Incident Command Lead - IT Operations

MAXIMUS

Tulsa (OK)

On-site

USD 90,000 - 120,000

Full time

9 days ago

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Job summary

MAXIMUS is seeking an experienced Incident Management leader to drive end-to-end operations across enterprise systems from the CIC. You will coordinate real-time response, escalate Sev1/2 incidents, and activate COOP when needed, while maintaining accurate ServiceNow records.

You will guide post-incident analyses, deliver clear leadership updates to executives and customers, and collaborate with architects and ops teams to streamline processes and strengthen service reliability.

Qualifications

Bachelor's degree in Information Technology, Computer Science, Engineering, or related field or equivalent experience.
10+ years in IT operations, incident management, or systems analysis with leadership in incident response.
Proven ability to lead enterprise incident management with severity assessment, escalation, and resolution coordination.

Responsibilities

Lead end-to-end incident management operations through CIC, detecting, escalating and resolving incidents.
Coordinate real-time incident response and activation of COOP procedures when required.
Manage incident records in ServiceNow with updates and communications logs.
Lead incident bridge calls with internal teams, vendors, and stakeholders.
Conduct post-incident reviews (RCA) and drive corrective actions to prevent recurrence.
Collaborate with architecture and operations teams to improve workflows and SOPs.
Participate in after-hours escalation on a rotating on-call schedule.