Strategic HR Shared Services Partner

Waystar; Lehi (UT); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive total rewards (base salary

Bonus where applicable

Comprehensive benefits package

Generous time off

Education assistance

Job summary

Waystar is hiring for a People Team Operations role in Lehi, Utah. You will implement and administer HR programs within a shared services model, supporting team members and leaders, managing data, and ensuring process consistency.

You will identify opportunities to streamline, automate, and scale services using knowledge management and AI-enabled tools. Ideal candidates hold a Bachelor’s degree and 2–4 years in HR/shared services, with strong communication and data-entry accuracy.

Qualifications

• Bachelor's degree in a related field or equivalent practical experience.
• 2-4 years' experience in shared services, operations, HR, customer support, project coordination, or continuous improvement role.
• Proficiency with Microsoft 365 and the ability to leverage AI/automation tools to improve effectiveness and scalability.
• Strong attention to detail and accuracy in data entry and processing.

Responsibilities

• Perform daily operational activities related to People Team shared services functions, including HR administration, case management, team member and leader support, data maintenance, and operational processes, ensuring accuracy, consistency, and adherence to established procedures.
• Coordinate and administer operational activities related to Shared Services programs, vendors, and processes, including invoice processing, vendor coordination, record maintenance, and other administrative responsibilities as assigned.
• Respond to internal inquiries and requests, providing clear and concise information and escalating complex issues as needed.
• Analyze operational data, service trends, and recurring issues to identify opportunities for process improvement, automation, self-service, and enhanced support experiences.
• Support the development, governance, and continuous improvement of SOPs, knowledge resources, and documentation standards to enable operational consistency, scalability, and AI-supported solutions
• Partner across the People Team to support and improve cross-functional team member and leader experiences, particularly those associated with key Moments that Matter.
• Maintain accurate records, documentation, knowledge resources, and operational content within relevant systems, ensuring information remains current, governed, and accessible.
• Identify opportunities to improve operational processes, enhance team member and leader experiences, reduce administrative burden, and leverage automation, self-service, and AI-enabled solutions where appropriate.
• Collaborate across People Team functions and business stakeholders to support seamless service delivery, cross-functional processes, and key Moments that Matter experiences.
• Participate in the implementation, testing, adoption, and continuous improvement of new systems, AI-enabled tools, automations, processes, and enhancements.
• Provide operational support for specialized People Team programs such as benefits administration, open enrollment readiness, immigration, contractor administration, compliance-related processes, vendor-supported services, and other programs as assigned.
• Provide backup support for critical People Team operational processes, including payroll administration, documented operational procedures, testing activities, and continuity planning to ensure resilient service delivery.
• Support Team Member Experience initiatives when needed by coordinating employee recognition, philanthropy programs, culture-related activities, surveys, communications, and other employee engagement efforts in partnership with People Experience leaders.
• Adhere to company policies, procedures, and compliance standards.
• Contribute to a positive and collaborative team environment.

Skills

HR administration

Data maintenance

Communication skills

Problem solving

Education

Bachelor's degree in Business Admin, Finance, HR, or related field

Tools

Workday

AI-enabled tools

Automation tools

Job description

Waystar is hiring for a People Team Operations role in Lehi, Utah. You will implement and administer HR programs within a shared services model, supporting team members and leaders, managing data, and ensuring process consistency.

You will identify opportunities to streamline, automate, and scale services using knowledge management and AI-enabled tools. Ideal candidates hold a Bachelor’s degree and 2–4 years in HR/shared services, with strong communication and data-entry accuracy.