Strategic HR Manager for Campus Dining

Chartwells Higher Education Dining Services; City of Binghamton (NY); On-site; USD 95,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Chartwells Higher Education Dining Services seeks an HR Manager for its Binghamton University operation to act as a strategic partner to onsite leadership and corporate HR. You will shape the associate experience, strengthen culture, and drive talent initiatives in a high-engagement academic dining environment.

You will lead HR functions including associate relations, leadership coaching, recruitment, training, compliance, and diversity initiatives in a fast-paced setting focused on developing

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• 2-5 years of multi-unit HR generalist experience, ideally with a focus on associate relations.
• Experience in high customer-contact environments, hospitality or food service a plus.
• Strong analytical skills and the ability to interpret data, legal documents, financial information, and employee feedback.
• Demonstrated competence in problem-solving, statistical reasoning, and drawing actionable conclusions.
• Outstanding communication, interpersonal, and relationship-building skills.
• PHR/SPHR certification preferred.

Responsibilities

• Serve as the subject-matter expert on HR policies, procedures, and best practices, providing guidance to managers and associates.
• Investigate and resolve associate relations matters with a focus on fairness, engagement, and compliance.
• Lead exit interview processes and provide insights to decrease turnover and improve retention.
• Support associate satisfaction and internal feedback initiatives, translating insights into actionable HR strategies.
• Design and deliver management training on topics including performance management, progressive discipline, interviewing, and harassment prevention.
• Regularly conduct HR training such as HR 101, Sexual Harassment Prevention, and other compliance-based sessions.
• Present HR programs and updates at operational meetings and Field Operations Workshops, ensuring strong HR visibility across campus operations.
• Partner with managers to develop recruitment plans that strengthen candidate pipelines and attract top frontline talent.
• Provide tools and guidance to hiring managers on interviewing, selection, and onboarding best practices.
• Represent Chartwells at career fairs, community events, and school-based engagements to promote opportunities and brand presence.
• Lead new hire orientation to ensure a welcoming and consistent experience for all incoming associates.
• Conduct HR assessments to identify opportunity areas and support critical markets within the sector.
• Attend operational meetings to embed HR strategy into business priorities and strengthen partnership with operations leadership.
• Help drive Preferred Employer initiatives and support broader HR business plans across the division.

Skills

Analytical skills

Communication skills

Relationship-building

HR generalist

Education

Bachelor’s degree

Master’s degree

Job description

Chartwells Higher Education Dining Services seeks an HR Manager for its Binghamton University operation to act as a strategic partner to onsite leadership and corporate HR. You will shape the associate experience, strengthen culture, and drive talent initiatives in a high-engagement academic dining environment.

You will lead HR functions including associate relations, leadership coaching, recruitment, training, compliance, and diversity initiatives in a fast-paced setting focused on developing