Residential Dining Operations Director

Chartwells Higher Education Dining Services; City of Binghamton (NY); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Chartwells Higher Education seeks a Residential Director of Operations to oversee a multi-million-dollar residential dining program at Binghamton University, guiding daily operations and leading a team of managers to uphold service excellence.

The role emphasizes strategic leadership, financial performance, and strong client partnerships within a global foodservice leader, offering growth opportunities and a comprehensive benefits package.

Qualifications

• Bachelor's degree preferred.
• Proven leadership experience in higher education dining or large multi-unit foodservice.
• Strong understanding of P&L management, budgeting, forecasting and financial accountability.
• Contract-managed service experience highly preferred.
• Demonstrated success in client relationship management and stakeholder engagement.
• Excellent leadership, communication and team development skills.

Responsibilities

• Provide overall leadership for a large-scale residential dining operation serving thousands of students daily.
• Develop and execute operational plans, budgets and strategic initiatives to achieve financial and service goals.
• Lead, coach and develop a high-performing management team while fostering a culture of engagement, accountability and excellence.
• Build and maintain strong relationships with university stakeholders and campus partners.
• Ensure the highest standards of food quality, safety, sanitation and customer service.
• Monitor financial performance, manage budgets and drive profitability through cost controls and operational efficiencies.
• Ensure compliance with Compass Group policies, account standards and regulatory requirements.
• Analyze operational data and provide accurate reporting to leadership and campus clients.
• Champion innovation, continuous improvement and student-focused dining experiences.

Skills

Leadership

P&L management

Budgeting

Forecasting

Client relationship management

Stakeholder engagement

Communication

Education

Bachelor's degree preferred

Job description

Chartwells Higher Education seeks a Residential Director of Operations to oversee a multi-million-dollar residential dining program at Binghamton University, guiding daily operations and leading a team of managers to uphold service excellence.

The role emphasizes strategic leadership, financial performance, and strong client partnerships within a global foodservice leader, offering growth opportunities and a comprehensive benefits package.