Strategic Growth Lead, Utilities CX & AI

Accenture PLC; Seattle (WA); Presencial; USD 101.000 - 270.000; Jornada completa

Descripción de la vacante

Accenture Song’s Utilities team seeks a seasoned leader who can design, operate, measure, and transform exceptional service experiences for utility providers. You will drive strategic roadmaps with data‑driven insights, AI, and scalable tech platforms, while coordinating cross‑functional teams and client stakeholders through assessment to implementation.

You will shape future‑state operating models, governance, and measurement frameworks, balancing customer expectations, regulatory needs, and

Formación

• 10+ years in strategy or management consulting focused on customer service.
• Experience creating and implementing experience design, data‑driven insights, and analytics into service transformation.
• 10+ years leading assessment‑to‑implementation engagements with measurable impact.
• Deep functional expertise across customer service domains (e.g., field/service, CX design, operating models).
• 5+ years serving utilities clients.

Responsabilidades

• Lead assessment‑to‑strategy‑to‑implementation engagements for utilities clients.
• Guide cross‑functional teams and stakeholders to define future‑state operating models.
• Translate findings into actionable roadmaps and monitor impact.

Conocimientos

Strategy consulting

Utilities industry

Stakeholder leadership

AI/Automation strategy

Project management

Educación

Bachelor's degree or equivalent

Descripción del empleo

Accenture Song’s Utilities team seeks a seasoned leader who can design, operate, measure, and transform exceptional service experiences for utility providers. You will drive strategic roadmaps with data‑driven insights, AI, and scalable tech platforms, while coordinating cross‑functional teams and client stakeholders through assessment to implementation.

You will shape future‑state operating models, governance, and measurement frameworks, balancing customer expectations, regulatory needs, and