Strategic Growth Account Executive, AI & SaaS

Malbek; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Malbek is seeking an Account Executive, Customer Growth to own expansion revenue across an assigned portfolio of existing customers. You will drive growth through strategic account planning, executive engagement, and disciplined execution, partnering with Customer Experience, Services, Product, Marketing, and Sales.

You will identify opportunities from transactional expansions to multi-unit, AI-driven deals, build trusted relationships, and translate capabilities into measurable business value.

Qualifications

• 7+ years of proven experience in SaaS account growth, expansion sales, or strategic account management.

Responsibilities

• Own expansion revenue and quota across an assigned portfolio of existing Malbek customers and consistently exceed sales goals.
• Own forecast accuracy for the portfolio, maintaining a current, data-driven view of renewal risk and expansion opportunity.
• Develop strategic account plans for priority customers with executive sponsors and business-unit opportunities.
• Identify and close expansion opportunities across additional users, business units, products, and AI offerings.
• Manage opportunities from smaller expansions to six-figure strategic sales cycles.
• Develop trusted advisor relationships with key customer stakeholders and executive sponsors.
• Navigate multi-stakeholder environments and develop multi-threaded commercial strategies.
• Lead discovery conversations translating AI capabilities into customer outcomes.
• Coordinate with internal teams to develop and execute effective customer strategies.
• Own the commercial process for renewals and amendments, with accurate contracting and pricing.
• Develop documented close strategies for significant expansion opportunities.
• Maintain professional discipline across meetings, follow-up, and proposals.
• Continuously develop knowledge of Malbek’s products and AI capabilities.

Skills

Account growth

SaaS sales

Executive engagement

CRM systems

Forecasting

Proposal development

AI/ML value storytelling

Cross-functional collaboration

Communication

Negotiation

Education

Bachelor’s degree or equivalent

Tools

Salesforce

CRM software

Productivity tools

Job description

Malbek is seeking an Account Executive, Customer Growth to own expansion revenue across an assigned portfolio of existing customers. You will drive growth through strategic account planning, executive engagement, and disciplined execution, partnering with Customer Experience, Services, Product, Marketing, and Sales.

You will identify opportunities from transactional expansions to multi-unit, AI-driven deals, build trusted relationships, and translate capabilities into measurable business value.