Strategic Engagement Account Executive I

Lumen; Atlanta (GA); Remote; USD 119,000 - 160,000; Full time

Job summary

A telecommunications company based in Atlanta, GA is seeking a candidate with at least 8 years of relevant experience for a role involving customer engagement, financial performance management, and contract negotiations. Candidates should have a Bachelor's degree and strong skills in project management and complex contract negotiations. The position offers flexibility to work across various time zones and focuses on leadership in service strategy and design.

Benefits

Comprehensive health benefits

Flexible working hours

Performance bonuses

Qualifications

• 8 years of relevant job experience with similar essential duties.
• Proficiency in translating customer drivers to differentiated value positioning.
• Internal selling: fostering advocacy and buy-in across presales supporting organizations.
• Internal and external financial acumen and competitive landscape analysis.
• Project/Program management experience and service transition planning.
• Complex contract negotiation skills.

Responsibilities

• Manage all aspects of the pursuit, plan/prioritize opportunity and account engagement.
• Meet with customer executives to define pursuit success metrics/solutions/models.
• Manage opportunity financial performance to ensure project viability and profitability.
• Present business cases, commercial models, and architectural solutions.
• Lead Commercial Design Tower, develop commercial/pricing strategy.
• Escalate internally for customer alignment on objectives.
• Identify business risks and collaborate to resolve gaps.
• Lead contract negotiations inclusive of business elements.

Skills

Financial acumen

Project management

Contract negotiation

Customer engagement

Commercial strategy development

Education

Bachelor's degree or equivalent

MBA or related graduate degree

Tools

Salesforce

Microsoft Office

Job description

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Accountable for all aspects of the engagement as the single point of deal quality, governance and cadence for the customer and the primary interface back into Lumen. Provides leadership across service strategy, service design, commercial framework options and heavy management of service operations across all areas of Lumen services.

Location and Schedule

This position involves interacting with customers located in the Central, Mountain, and Pacific Time Zones. The role requires flexibility to work a schedule that aligns with those time zones, which may differ from your local time.

The Main Responsibilities

• Manage all aspects of the pursuit, plan/prioritize opportunity and account engagement leveraging SET methodologies

• Meet with customer executives and partner with account teams to define pursuit success metrics/solutions/models

• Manage opportunity financial performance to ensure project/program viability and profitability

• Present business cases, commercial models, and architectural solutions to Segment Leaders with local account teams

• Lead Commercial Design Tower, develop commercial/pricing strategy and related models in collaboration with finance

• Navigate Lumen Legal, Operations, Finance and Executive business priorities

• Escalate internally for Executive, Business Unit, Segment Leader, Account Team for alignment to customer objectives

• Identify business risks and collaborate to resolve gaps of Lumen business models with cross functional organization

• Lead contract negotiations inclusive of business elements, commercials, legal, etc.

• Positioning overall solution to Lumen Business Executives, the Deal Quality Assurance committee, and the customer

What We Look For in a Candidate

Minimum skills required to perform in this role:

• 8 years of relevant job experience with similar essential duties

• Proficiency in translating customer drivers to differentiated value positioning

• Internal selling: fostering advocacy and buy-in across presales supporting organizations

• Internal and external financial acumen and competitive landscape analysis

• Project/Program management experience and ervice transition planning

• Complex contract negotiation skills

Preferred skills

• Bachelor's degree or equivalent combination of applicable education and experience required; MBA or related graduate degree preferred.

• Demonstrated technical sales experience (at least 8 years) in telecommunications sales and solution leadership experience

• Experience leading teams selling complex solutions and services

• Exceptional strategic planning, solution management and contract/service negotiations skills.

• Experience in consultative sales techniques, account planning and positioning strategy, customer needs analysis, and sales opportunity development.

• Track record of consistently exceeding sales and revenue goals.

• High energy level and demonstrated drive to succeed.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$119,900 - $159,863 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

$125,906 - $167,864 in these states: CO HI MI MN NC NH NV OR RI

$131,891 - $175,854 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We\'re able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits (https://jobs.lumen.com/global/en/benefits-statement)

Bonus Structure

#LI-Remote

#LI-MR1

Requisition #: 339943

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

10/07/2025