Strategic Energy Accounts Manager

FirstEnergy; Somerset (Somerset County); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k) with matching contribution

Comprehensive health insurance programs

Tuition reimbursement for skills development

Job summary

FirstEnergy is seeking a Customer Account Manager to engage with high-value commercial and industrial customers. This role requires strong relationship management skills, technical expertise, and a commitment to delivering outstanding customer service.

The ideal candidate will have significant experience in customer relationship management, excellent communication skills, and a robust understanding of energy solutions. The position offers competitive pay and benefits, reflecting FirstEnergy's commitment to employee success and safety.

Qualifications

• Strong skills in Microsoft Office and experience with customer databases.
• 7+ years of experience in customer relationship management.
• Excellent analytical and problem-solving skills.

Responsibilities

• Serve as the primary point of contact for FirstEnergy customers.
• Deliver superior customer experiences through proactive engagement.
• Drive strategic engagement and satisfaction for high-value accounts.

Skills

Customer relationship management

Analytical Skills

Excellent communication

Process Improvement

Technology Proficiency

Leadership & Teamwork

Education

Bachelor’s degree in business administration or related field

Associate’s degree in business administration or related field

Tools

Microsoft Office

Power BI

SAP/CRM

GIS View

Job description

FirstEnergy is seeking a Customer Account Manager to engage with high-value commercial and industrial customers. This role requires strong relationship management skills, technical expertise, and a commitment to delivering outstanding customer service.

The ideal candidate will have significant experience in customer relationship management, excellent communication skills, and a robust understanding of energy solutions. The position offers competitive pay and benefits, reflecting FirstEnergy's commitment to employee success and safety.