Strategic Distribution Manager 1, 2, Senior

Salt River Project; Tempe (AZ); Hybrid; USD 70,000 - 110,000; Full time

Job summary

An established industry leader in public power and water utilities is seeking a Strategic Distribution Manager to enhance customer relationships and provide technical support for energy management projects. This role involves building strong connections with strategic customers, managing distribution-related issues, and ensuring quality service delivery. The ideal candidate will possess excellent communication and organizational skills, along with a strong technical background in energy systems. Join a forward-thinking company that values diversity and employee well-being, offering a comprehensive benefits package and a hybrid work environment.

Benefits

Pension Plan

401(k) plan with employer matching

Medical, vision, dental, and life insurance

Over 200+ hours of PTO

Parental leave and adoption assistance

Wellness programs

Short and long-term disability plans

Tuition assistance for undergraduate and graduate programs

Employee Resource Groups for development and networking

Qualifications

• 5+ years of related experience required; 9 years without a degree.
• CEM certification preferred for energy management expertise.

Responsibilities

• Establish and maintain relationships with strategic customers.
• Provide technical support for enhanced service projects.
• Manage jobs related to enhanced service agreements.

Skills

Technical knowledge of generation, transmission, and distribution systems

Excellent time management

Organizational skills

Excellent written and verbal communication

Ability to lead teams

Flexibility to travel

Education

Bachelor’s degree related to the assignment

Tools

Customer relationship management software

Job description

Strategic Distribution Manager 1, 2, Senior

Location: Tempe, AZ, US

Date: Jan 15, 2025

Requisition ID: 18203

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes.

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Available your first day: Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking

Establish and maintain relationships with assigned strategic customers. Facilitate interactions within SRP regarding distribution and transmission related topics. Provide technical support to assigned strategic customers regarding enhanced service projects, dedicated substations, dedicated switchyards, and various other customer projects as well as overall power quality and reliability related issues/requests.

• Serve as single point of contact for assigned strategic customers.
• Build and maintain relationships with key decision makers at three levels (Day-To-Day, Managerial, Executive) within a strategic customer's organization.
• Enhance existing strategic customer relationships by facilitating the interaction of strategic customers with SRP's design, system planning, construction, operations, system maintenance, metering, cable replacement, pricing, legal and customer service divisions.
• Responsible for communicating and coordinating all SRP distribution and/or transmission work impacting assigned strategic customers.
• Manage jobs related to enhanced service agreements, including Automatic Transfer Switches (ATS), Distribution Feeder Automation (DFA), dedicated circuits, and new dedicated substations and switchyards for assigned strategic customers.
• Provide distribution related assistance to all of Strategic Energy Management (SEM) and Economic Development based on assigned DOC Area.
• Build, enhance, and maintain relationships between Business Project Center (BPC) and internal SRP departments.
• Travel to assigned customer facilities to understand critical operations, SRP service delivery, impact of outages, load growth, reliability requirements and identify potential enhanced service solutions.
• Facilitate on-site meetings between customer and various SRP field departments to coordinate distribution and/or transmission construction and maintenance, substation construction and maintenance, and investigate power quality issues.
• Host assigned strategic customers at SRP-Sponsored events to further strengthen the business relationship.

What It Takes To Succeed

Registration as a Certified Energy Manager (CEM) or evaluated equivalent is preferred. The CEM certification by the Association of Energy Engineers is recognized nationally as a measure of the individual’s ability to apply engineering principles and formulas to analyze energy use, delivery, and characteristics of customer energy usage.

• Technical knowledge and experience related to SRP’s generation, transmission and distribution systems, and renewable resources.
• Ability to identify critical distribution related issues impacting strategic customers; bring necessary teams together; lead teams to develop process or solutions; obtain management approval to implement new processes or solutions.
• Excellent time management and organizational skills, ability to manage multiple responsibilities at one time.
• Excellent written and verbal communication skills with an emphasis on presentation skills.
• Ability to communicate in a professional manner with SRP’s strategic customers at all levels of their organizations.
• Perform miscellaneous job related functions as requested by senior management, SEM Director and BPC Manager.
• Present to BPC Manager, SEM Director and senior management on an as needed basis.
• Document within the current customer relationship management software all significant activities with strategic customers plus maintain accurate and current contact data.
• Understand SRP’s Code of Conduct as it applies to competitive and non-competitive services and the responsibilities of the Strategic Distribution Manager.
• Flexibility to travel to customer locations for meetings.

Experience

A minimum of five years of related experience is required (if no degree, nine years of relevant experience or an equivalent combination of education and related experience totaling nine years).

Education

A bachelor’s degree related to the assignment from an accredited institution is preferred.

Hybrid Workplace

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona.

Drug/Alcohol Policy Statement

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level.

Equal Opportunity Employer Statement

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

Work Authorization

All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visas.