Strategic Deputy Director, Special Projects

Maryland AG; Baltimore (MD); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Telework eligible

State benefits

Pension credit

Paid leave

Job summary

The Maryland State Retirement Agency is seeking a Deputy Director of the Special Projects Unit in Baltimore to guide the development, implementation, and execution of agency policies and programs, ensuring fiduciary obligations are met. The role directs staff across professional and administrative levels and coordinates with the Director and legal department on complex claims and processes.

Telework eligible on a hybrid schedule after required training; the position is part of the Benefits

Qualifications

• Bachelor’s degree from an accredited college or University.
• At least five (5) years of professional work experience, including at least three (3) years of experience leading or supervising staff.
• Notes: Additional experience may substitute on a year-for-year for the degree requirement.
• Experience managing, coordinating, or overseeing complex programs, processes, or assignments, preferably involving retirement benefits, audits, claims, compliance, or other regulated government functions.
• Demonstrated experience supervising staff while actively managing day-to-day operations, balancing competing priorities, and ensuring work is completed accurately and timely.
• Ability to independently manage multiple projects, special assignments, and evolving responsibilities while maintaining daily operations, meeting deadlines, and collaborating with internal Agency staff and outside agencies.
• Demonstrated ability to research and resolve complex issues, review and analyze information, exercise sound judgment, and develop practical solutions to operational challenges.
• High level understanding of pension law, regulations, and tax law.

Responsibilities

• Overseeing agency special projects/programs requiring the establishment of goals, standards, controls, and the management of professional, paraprofessional, technical, and/or clerical staff.
• Overseeing the disability claim process which includes implementation of processes and procedures for the intake and processing of claims.
• Liaising between the disability unit and the legal department to process claims efficiently and timely in compliance with the Annotated Code of Maryland and the Code of Maryland Regulations.
• Working with directors and supervisors to oversee the development and training of staff with regard to general technical expertise, specific enacted legislative programs, statutory changes, and established procedures across a broad range of administrative processes.
• Participating in the establishment, implementation, and revision of administrative policies and procedures regarding matters affecting the Administrative Division.
• Designing, developing, modifying and/or utilizing spreadsheets to assist in auditing and calculating payment amounts to facilitate plan administration.
• Coordinating the proper handling of complicated and/or sensitive cases brought to the attention of the Retirement Administrator by stakeholders.
• Providing direction to staff in resolving problems that require sensitivity and confidentiality.
• Formulating and implementing procedures and policies for handling complex and sensitive cases.

Skills

Leadership

Staff supervision

Project management

Education

Bachelor's degree

Job description

The Maryland State Retirement Agency is seeking a Deputy Director of the Special Projects Unit in Baltimore to guide the development, implementation, and execution of agency policies and programs, ensuring fiduciary obligations are met. The role directs staff across professional and administrative levels and coordinates with the Director and legal department on complex claims and processes.

Telework eligible on a hybrid schedule after required training; the position is part of the Benefits