Strategic Customer Success Partner

PatientPoint®; Tucson (AZ); Hybrid; USD 70,000 - 100,000; Full time

Job summary

PatientPoint is seeking a Customer Success Executive to ensure customers get the most from our digital health products, from onboarding to ongoing support, promoting engagement and retention across provider offices.

You will build trusted relationships, guide offices through implementation, collaborate with sales, support, and product to drive adoption and growth, and help shape our customer success strategy.

Qualifications

• Proven ability to manage customer relationships with a solution-oriented and customer-first mindset.
• Strong critical thinking and problem-solving skills; comfortable learning and applying technical knowledge through training.
• Excellent communication skills, with the ability to tailor messaging to end users, office managers, and executives.
• Experience in customer success, account management, or related customer-facing role preferred.
• Ability to independently manage multiple priorities, remain calm under pressure, and deliver timely results.
• A passion for driving customer engagement, retention, and growth.

Responsibilities

• Manage the complete service and connectivity device lifecycle, from onboarding through implementation, ensuring smooth operation and timely resolution of issues.
• Troubleshoot and resolve hardware and software issues by applying training, resources, and logical problem-solving skills.
• Accountable for product training and adoption by proactively engaging customers to drive full and effective use of product feature and functionality.
• Serve as the customer’s trusted advisor, building strong relationships and delivering an exceptional customer experience at every touchpoint.
• Monitor account health, usage trends, and feedback to identify risks to retention and opportunities for growth.
• Partner cross-functionally with internal teams (sales, technical support, product, operations) to elevate and resolve complex issues.
• Lead Proactive Cadence Calls and other strategic customer conversations to highlight value, outcomes, and future opportunities.
• Contribute to continuous improvement by sharing customer insights and recommending enhancements to products and processes.

Skills

Customer relationships

Problem solving

Communication

Multi-tasking

Attention to detail

Collaboration

Entrepreneurial spirit

Empathy

Tools

Salesforce

Job description

PatientPoint is seeking a Customer Success Executive to ensure customers get the most from our digital health products, from onboarding to ongoing support, promoting engagement and retention across provider offices.

You will build trusted relationships, guide offices through implementation, collaborate with sales, support, and product to drive adoption and growth, and help shape our customer success strategy.