Strategic Customer Success Executive

PatientPoint, Inc.; Tucson (AZ); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work options

401K plan

Mental wellness resources

Flexible time off

Job summary

PatientPoint, Inc. is seeking a Customer Success Executive to ensure clients maximize value from our digital health products. You’ll oversee onboarding, troubleshooting, and ongoing engagement across provider offices to drive retention and growth.

You will collaborate with sales, technical support, product, and operations to deliver a seamless experience, train users, monitor usage, and propose product improvements that expand nationwide health outcomes.

Qualifications

• Proven ability to manage customer relationships with a solution-oriented mindset.
• Strong problem-solving skills and the ability to learn technical concepts.
• Excellent communication, able to tailor messaging to diverse office roles and executives.

Responsibilities

• Manage the customer lifecycle from onboarding through troubleshooting and adoption.
• Troubleshoot hardware and software issues with training and resources.
• Train users and drive full utilization of product features with effective implementation.

Skills

Customer relationships

Problem solving

Communication skills

Salesforce / CRM

Cross-functional collaboration

Account management

Tools

Salesforce

Job description

PatientPoint, Inc. is seeking a Customer Success Executive to ensure clients maximize value from our digital health products. You’ll oversee onboarding, troubleshooting, and ongoing engagement across provider offices to drive retention and growth.

You will collaborate with sales, technical support, product, and operations to deliver a seamless experience, train users, monitor usage, and propose product improvements that expand nationwide health outcomes.