Strategic Customer Success Manager, Americas

Dataiku; United States; Remote; USD 145,000 - 165,000; Full time

Job summary

An established industry player is seeking a Strategic Customer Success Manager to lead enterprise accounts in the Americas. This pivotal role focuses on guiding clients in building AI strategies and ensuring product adoption. You will collaborate with C-suite executives and diverse teams, leveraging your expertise in account management and data science. With a commitment to innovation and customer satisfaction, you'll play a crucial role in shaping the future of AI. Join a dynamic team that values collaboration and personal growth, making a significant impact in the AI landscape.

Benefits

Stock Options

Medical, Dental, and Vision Plans

401k Company Match

Paid Vacations and Sick Leave

Paid Parental Leave

Employer Paid Disability Coverage

Flexible Spending Accounts

Pre-tax Commuter Benefits

Qualifications

• 10+ years in account management or customer success in enterprise software.
• Strong communication and stakeholder engagement skills.

Responsibilities

• Manage a portfolio of large enterprise accounts across various industries.
• Drive customer product adoption and retention strategies.

Skills

Account Management

Customer Success

Consulting

Communication Skills

Presentation Skills

Stakeholder Engagement

Data Science Knowledge

Fluency in Spanish

Job description

Strategic Customer Success Manager, Americas

United States, Remote

At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts and domain experts to work together to build AI into their daily operations, from advanced analytics to Generative AI.

Why Customer Success at Dataiku?

• High-Impact Work: Guide Fortune 500 executives in building AI-strategies that shape industries.
• Elite Network: Work alongside world-class data teams and build relationships with C-suite decision-makers.
• Company Building: Partner alongside GTM leadership to influence cross functional frameworks and processes.
• Global Exposure: Travel the world and collaborate with top-tier data leaders across industries.

The Strategic Customer Success Manager is responsible for serving a portfolio of large enterprise accounts for their assigned territory within the Americas. In this role, you’ll proactively work with a broad set of stakeholders to illustrate the value delivered through Dataiku’s software and services.

Reporting directly into the Director, Customer Success, you’ll also serve as the internal voice of the customer while working with other Dataiku teams and partners to exceed customer expectations. If you’re passionate about driving customer product adoption, expansion, and retention, this role may be a good fit for you.

How you’ll make an impact

• Actively serve a portfolio of assigned accounts including some of the world’s leading organizations in industries such as financial services, insurance, pharmaceuticals, transportation, manufacturing and technology.
• Gain an understanding of client’s use cases and desired business outcomes and help a large number of licensed users achieve these goals via Dataiku's Product and Services.
• Help clients translate the business use cases they’re trying to crack into data science solutions and work with the customers to provide value assessments around the use cases and efficiency improvements. Provide guidance to customer organizations on how to leverage Dataiku to implement data science projects from design to production while actively ensuring adoption and growth strategies are in place and being worked.
• Implement customer engagement strategies including consistent Success Reviews, user community events, and customer participation in Dataiku community events to ensure customer engagement and satisfaction.
• Leverage customer health analytics to identify customer expansion opportunities and downsell and churn risks.
• Collaborate with Dataiku’s Sales team to ensure successful renewals and to expand customer relationships.

What you’ll need to be successful

• At least 10 years of prior account management, customer success, consulting experience, preferably within enterprise software or data science.
• Strong communication, presentation, and listening skills.
• Ability to engage with stakeholders at all levels of an organization and across various departments. This includes demonstrated success collaborating across diverse persona groups, including business executives, data scientists, analysts, and IT professionals.
• Strong knowledge of data science project lifecycle, including a proven record of supporting organizations in their AI maturity curve.
• Fluency in Spanish is a bonus, but not required.
• Willingness to travel up to 20%.

Compensation and Benefits

The final compensation package for this role will be determined during the interview process and is based on a variety of factors, including, but not limited to, geographic location, internal equity, education, skill set, experience and training. Eligible roles may also be entitled to receive commission or other variable compensation through Dataiku's incentive compensation program.

Dataiku also offers comprehensive benefits, including stock options, medical, dental, and vision plans, flexible spending accounts, pre-tax commuter benefits, a 401k company match, paid vacations and sick leave, paid parental leave, employer paid disability coverage, and additional health and wellbeing perks and benefits. Dataiku reserves the right to amend or modify employee perks and benefits at any time.

US only national base pay ranges

$145,000 - $165,000 USD

What are you waiting for!

At Dataiku, you'll be part of a journey to shape the ever-evolving world of AI. We're not just building a product; we're crafting the future of AI. If you're ready to make a significant impact in a company that values innovation, collaboration, and your personal growth, we can't wait to welcome you to Dataiku!