Strategic Customer Success Manager

Buscojobs; Washington; Remote; USD 100,000 - 130,000; Full time

Job summary

A leading tech company is looking for a Strategic Customer Success Manager to manage relationships with strategic clients across the United States. You will ensure client success by overseeing onboarding, adoption, and project management for enterprise rollouts. Candidates should have 5-7 years of experience in Customer Success, particularly with large enterprises, and a strong history of managing complex interactions with high-level stakeholders.

Qualifications

• 5-7 years of experience in Customer Success serving enterprises.
• Track record in delivering success for data products/solutions.
• Experience in managing large client relationships.

Responsibilities

• Manage the entire client journey from onboarding to adoption.
• Secure successful renewals and expansions with Account Executives.
• Communicate business value to client executives through strategic reviews.
• Establish clear business goals with customers.
• Monitor account health and adoption for value maximization.

Skills

Customer Success Management

Stakeholder Management

Project Management

Communication

Problem Solving

Job description

About Monte Carlo

As businesses increasingly rely on data + AI for competitive advantage, reliability has become a non-negotiable. Named a CBInsights AI100 company and described by Forbes as the "New Relic for data", Monte Carlo supports some of the world's most prestigious companies, including Fox, Roche, Honeywell, and CreditKarma to deliver trustworthy data + AI at scale.

Backed by Accel, Redpoint Ventures, Notable Capital, ICONIQ Growth, and Salesforce Ventures, Monte Carlo is powering the future of reliable data + AI.

About the role:

Monte Carlo is growing its Customer Success team. In the role of Strategic Customer Success Manager, you’ll quarterback the relationship with Monte Carlo’s most significant and most strategic customers to help them bring trust to their data. This includes planning and executing enterprise rollouts, navigating stakeholders and executives, defining and sharing best practices, quantifying and articulating value, nurturing expansion opportunities, and collaborating across product, engineering, sales, and marketing. This role can be located anywhere in the United States.

Here’s what you’ll be doing:

• Lead and manage the entire client journey from onboarding to adoption and value realization.
• Partner with Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions
• Effectively communicate business value to client executives through strategic reviews and insights.
• Partner with customers to establish clear business goals, timelines, priorities, and success metrics.
• Leverage your Monte Carlo product expertise to prescribe best practices to grow adoption and enhance the value driven from Monte Carlo.
• Identify and develop relationships with client executives that include VPs, C-suite officers, founders, and CEOs
• Regularly monitor account health and adoption to find opportunities to help customers acquire maximum value from Monte Carlo.
• Project manage the customer journey using internal and external resources as needed.

We’re excited about you because you have:

• 5-7 years of experience in Customer Success serving enterprises or consulting for strategic level clients (e.g. Bain, BCG, McKinsey, etc.). Strong experience with large clients with over 10k+ employees.
• Delivering success for data products/solutions is highly preferred.
• Demonstrated track record in an early-stage company or highly ambiguous environment.
• Project and stakeholder management skills to orchestrate large-scale rollouts and manage through enterprise political dynamics.
• Ability to prioritize complex and competing objectives.

Monte Carlo is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.