Strategic Customer Success Manager

Alteryx; United States; On-site; USD 85,000 - 120,000; Full time

Job summary

Alteryx is seeking a Strategic Customer Success Manager to drive customer success for its most strategic clients. The role involves relationship management, usage recommendations, and acting as a trusted advisor, leveraging technical and business insights to ensure customer growth and satisfaction. Ideal candidates will have a strong background in data analytics, SQL, and exceptional problem-solving skills, along with a collaborative spirit.

Qualifications

• 5+ years of work experience in data and analytics.
• Proficiency in SQL and Python or similar languages.
• Ability to travel up to 25%.

Responsibilities

• Foster and build relationships with assigned customers.
• Drive documented value as a trusted advisor.
• Orchestrate enablement sessions for customer training.

Skills

Data and analytics for strategic business decisions

SQL

Python or similar

Analytical skills

Problem-solving skills

Customer-facing skills

Presentation skills

Organizational skills

Job description

We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.

The Strategic CSM is responsible for ensuring the success of Alteryx's most strategic customers. The Strategic CSM will bring Alteryx's best ideas, innovations, and capabilities to their portfolio of customers and match these to the customers' business goals, driving greater business value. It is the Strategic CSM's responsibility to act as the strategic advisor and drive customer success by providing usage recommendations, risk identification, and mitigation. As a trusted advisor and coach, the Strategic CSM is the post-sales success leader and provides their customers with technical and business success roadmaps.

What you will do:

• Foster & build overall relationship with assigned customers through increasing adoption, ensuring retention, growth, and long-term customer success in the Alteryx Platform.
• Establish a trusted advisor relationship with each assigned customer and drive documented value.
• Proactively work with customers to establish critical goals and key performance indicators that aids the customer in achieving their goals.
• Build a mutually agreed-upon success plan for each customer, leveraging technical entitlements and architected solutions aligned to each customer’s environment.
• Orchestrate enablement sessions, providing hands-on training of the Alteryx Platform.
• Advocate customer needs/issues cross-departmentally with a diplomatic and level-headed approach.
• Remain up-to-date on Alteryx solutions and products and maintain familiarity and adherence to all company methods and procedures.

What we’re looking for:

• 5+ years of work experience with data and analytics used specifically for strategic business decisions
• Proficiency in SQL, Alteryx, Python or similar product or language
• Proven knowledge of customer lifecycle stages, including pre-sales, transitions, and Sales collaboration
• Ability to effectively collaborate with internal teams to advocate for and represent the voice of the customer.
• Exceptional analytical and problem-solving skills, including the ability to figure out how things should work.
• A strong entrepreneurial spirit and a passion for excellence.
• Solid customer-facing and presentation skills.
• Attention to detail, strong organizational skills, and an absolute focus on quality of work.
• Ability to travel up to 25%

Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.

This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls.