Strategic Customer Success Manager

Paychex; United States; Remote; USD 119,000 - 141,000; Full time

Job summary

A leading HR technology firm in the United States is looking for a Customer Success Manager to develop strategic roadmaps for customer success and engagement. This role requires 5-7 years of experience, strong communication skills, and a proven ability to build relationships with key accounts. The position offers a salary of up to $140,580 annually along with a comprehensive benefits package, career development opportunities, and a commitment to diversity and inclusion.

Benefits

Comprehensive benefits package

401(k) with employer match

Paid time off for community engagement

Culture days

Qualifications

• 5 - 7+ years of experience in customer success roles focused on delivering value.
• Proven ability to act as a business advisor across all Paychex products.
• Experience building relationships with customers at all levels.

Responsibilities

• Develop and manage strategic roadmaps for customers to maximize product adoption.
• Act as a trusted advisor to executive leadership and business owners.
• Drive customer retention by identifying and addressing adoption issues.

Skills

Customer success strategies

Communication skills

Analytical skills

Relationship building

Education

Bachelor's Degree in a business-related discipline

Job description

Overview

Employer Industry: HR Technology and Services

Why consider this job opportunity

• Salary up to $140,580 annually
• Comprehensive benefits package including medical coverage, 401(k) with employer match, and tuition reimbursement
• Opportunities for career advancement and ongoing development through award-winning training programs
• Flexible work-life balance with paid time off, company holidays, and culture days
• Inclusive company culture that values diversity and employee perspectives
• Paid time off for volunteerism and community engagement initiatives

Responsibilities

• Develop and manage strategic roadmaps for customers to maximize the adoption and utilization of Paychex products
• Act as a trusted advisor to executive leadership and business owners, ensuring effective communication and support
• Drive customer retention by identifying and addressing adoption issues, enhancing overall customer success
• Proactively engage with key accounts throughout the post-sales lifecycle to ensure satisfaction and growth
• Identify upsell and cross-sell opportunities, collaborating with sales teams to maximize account potential

Qualifications

• Bachelor\'s Degree in a business-related discipline (preferred)
• 5 - 7+ years of experience in customer success roles focused on delivering value and achieving customer growth
• Proven ability to act as a business advisor across all Paychex products
• Experience building relationships with customers at all levels, from C-level executives to end-users

Preferred Qualifications

• Strong analytical skills with the ability to utilize assessment tools and reporting for client business growth
• Excellent communication and interpersonal skills to foster strong customer relationships

#HRTech #CustomerSuccess #CareerOpportunity #CompetitivePay #DiversityAndInclusion

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."