Strategic Customer Success Manager

raspberry; New York (NY); Hybrid; USD 200,000 - 212,000; Full time

Benefits offered by this job

Innovative culture

Growth opportunities

Professional development stipend

Annual company offsite

Job summary

Raspberry AI is seeking a Strategic Customer Success Manager to own and grow our most important enterprise relationships — $1B+ retailers and global brands navigating a generative AI-driven redesign of creative workflows.

You\'ll be the trusted partner turning early AI adoption into measurable value: guiding design leadership through workflow transformation, building a compelling business case, and expanding Raspberry\'s footprint across marquee accounts.

Qualifications

• 5–8+ years in Customer Success or related enterprise role.
• Proven experience managing $1B+ retailer or global brand accounts with VP and C-suite.
• Experience driving AI or enterprise software adoption in matrix orgs.
• Strong commercial instincts: retention and expansion targets.
• Executive-level communication: concise and credible.
• New York City-based; in Dumbo, Brooklyn office one day per week.

Responsibilities

• Own a portfolio of strategic enterprise accounts post-sale through expansion and renewal.
• Build account plans with adoption milestones and ROI frameworks.
• Drive AI adoption across matrix organizations and navigate change management challenges.
• Lead QBRs with VP- and C-suite audiences; translate usage data into ROI narratives.
• Identify and close expansion opportunities with Account Executive team.
• Monitor account health, surface churn risks, and resolve with urgency.
• Advise customers on embedding Raspberry into design, merchandising, and GTM processes.
• Relay customer insights to Product, Engineering, and Marketing to shape the roadmap.
• Represent Raspberry at customer sites and industry events; travel as needed.

Skills

Strategic account management

Executive-level communication

Customer Success

ROI storytelling

SaaS adoption

Education

Bachelor's degree

Tools

PLM

DAM

Centric

Bynder

Contentful

Job description

Strategic Customer Success Manager

Raspberry AI · Dumbo, Brooklyn, NY · Hybrid (1 day/week in office)

About Raspberry AI

Raspberry AI is a generative AI design platform built for fashion brands and retailers. We help design, merchandising, and product development teams move faster — from concept to market-ready assets — using industry-leading AI. Some of the world's top fashion brands rely on Raspberry AI to streamline their workflows and accelerate product development.

We closed $24 million in Series A from a16z, plus $5 million seed rounds from Khosla Ventures and Greycroft Ventures. Other investors include REVOLVE and Reformation founders, and the President of Saks Fifth Avenue. For more information, visit raspberry.ai.

How We Work

• Be an owner: We take responsibility for outcomes, not just tasks. We don't wait for permission — we step up, move fast, and hold ourselves accountable to results.

• Bias to solution: We're solutions-oriented at heart. We go beyond identifying problems to actively unblocking ourselves and others.

• Customer obsession: Everything we build starts with the customer. We listen deeply, move quickly, and obsess over delivering tools that make their work faster and more creative.

• Lowest level of detail: We're not afraid to get in the weeds. Great work comes from people who notice what others miss and ask deeper questions.

• 1% better every day: Progress compounds. We stay curious, ask for feedback, and look for the small improvements that make tomorrow better than today.

• AI first: We use AI across the entire company — from product to growth to operations — to move faster and produce higher-quality work.

What We Offer

• Innovative culture: A generational opportunity to define the role of AI in one of the world's largest industries.

• Growth paths: Opportunities to drive impact well beyond your immediate role as the company scales.

• Learning & development: Annual discretionary stipend for professional development.

• Annual company offsite: We bring the whole team together once a year

The Role

Raspberry AI is looking for a Strategic Customer Success Manager to own and grow our most important enterprise relationships — $1B+ retailers and global consumer brands navigating a once-in-a-generation shift in how creative work gets done.

You'll be the trusted partner who turns early AI adoption into deep, durable value: guiding design teams and leadership through meaningful workflow transformation, building the business case at the executive level, and expanding Raspberry's footprint in the accounts that define our category.

This is a high-visibility, high-ownership role. You'll sit at the intersection of customer success, change management, and creative industry expertise — partnering with VP- and C-suite stakeholders to drive measurable outcomes from day one.

What You'll Do

• Own a portfolio of strategic enterprise accounts ($1B+ retailers and global consumer brands), serving as the primary relationship owner from post-sale through expansion and renewal

• Build and execute account plans with clear adoption milestones, executive engagement cadences, and measurable ROI frameworks

• Drive AI adoption across complex, matrixed organizations — navigating multiple business units, stakeholder layers, and change management challenges with confidence

• Lead executive business reviews (QBRs) with VP- and C-suite audiences, translating usage data and workflow metrics into compelling business narratives

• Identify and close expansion opportunities in close partnership with the Account Executive team

• Proactively monitor account health, surface churn risks early, and own resolution with urgency

• Become a trusted domain expert on AI-assisted creative workflows — advising customers on how to embed Raspberry into design, merchandising, and go-to-market processes

• Partner cross-functionally with Product, Engineering, and Marketing to relay customer insights that shape the roadmap

• Represent Raspberry at customer sites and industry events; periodic travel required

What We're Looking For

Must-Haves

• 5–8+ years in Customer Success, Strategic Account Management, or a related enterprise-facing role at a SaaS or AI company

• Demonstrated track record of growing and retaining $1B+ retailer or global consumer brand accounts — you've worked directly with VP- and C-suite stakeholders and understand how large brands make decisions

• Proven experience driving AI or enterprise software adoption inside complex, matrix organizations — you know how to build champions, navigate change resistance, and move large institutions forward

• Strong commercial instincts: comfortable owning retention and expansion targets, able to articulate ROI in the language of a CFO and a Creative Director alike

• Executive-level communication skills — polished, concise, and credible in any room

• New York City-based with the ability to be in our Dumbo, Brooklyn office one day per week

Bonus Points

• Background in fashion, apparel, luxury, or the broader creative/design industry — you've worked inside or alongside design teams and understand their tools, pressures, and workflows

• Experience with generative AI tools, creative technology platforms, or AI workflow enablement

• Familiarity with PLM, DAM, or retail tech ecosystems (e.g. Centric, Bynder, Contentful)

• Experience working with global brand portfolios or multi-brand holding companies

Benefits

• Competitive salary and equity options

• Unlimited PTO

• Comprehensive benefits package including health, dental, and vision insurance

• Opportunity to work on cutting-edge AI technology with a high-impact team

• Fully remote with a supportive company culture

• Be part of a rapidly growing company with significant growth potential

Compensation

• The base salary range for this role is $160,000 – $170,000 annually, with a 25% variable component — bringing total on-target earnings to $200,000 - $212,500. This position also includes equity.

Raspberry AI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.