Strategic Customer Service & Planning Coordinator

Mill Rock Packaging; Saint Paul (MN); On-site; USD 42,000 - 56,000; Full time

Job summary

Mill Rock Packaging is seeking a detail-oriented professional to join a cross-functional team spanning Customer Service, Sales, Prepress, Production, and Quality. You will manage orders from purchase order through production and delivery, using ERP and planning tools to monitor schedules and resolve issues.

If you’re organized and production-minded, this could be your next move. The role emphasizes accurate production forecasts, adherence to quality standards, and effective collaboration with

Qualifications

• 2-3 years of experience supporting manufacturing operations in customer service, production planning, scheduling or in a similar detail-oriented capacity.
• Strong understanding of production processes, material flow, production timelines, and capacity planning.
• Ability to work with internal customers to ensure alignment of production goals.
• Awareness of quality standards and ensuring they are maintained in production.

Responsibilities

• Manage orders from purchase order through production and delivery.
• Coordinate with Customer Service, Sales, Prepress, Production, and Quality to meet customer requirements.
• Monitor schedules, resolve issues, and ensure details are right at every step.
• Use ERP and planning tools to align production goals and minimize delays.
• Adapt to changing production demands, supply issues, or unforeseen delays.

Skills

Organized

Production-minded

Detail-oriented

Problem solving

Education

High school diploma or equivalent

Tools

IFS

Epicor

Printvis

Optimus Radius

NetSuite

SAP

Job description

Looking for someone who can keep customers happy and keep production moving? This cross-functional role connects Customer Service, Sales, Prepress, Production, and Quality to manage orders from purchase order through production and delivery. You’ll use ERP and planning tools, monitor schedules, resolve issues, and make sure the details are right at every step. If you’re organized, production-minded, detail-obsessed, and great at solving problems, this could be your next move.

• 2-3 years of experience supporting manufacturing operations in customer service, production planning, scheduling or in a similar detail-oriented capacity
• Strong understanding of production processes, material flow, production timelines, and capacity planning.
• Strong working knowledge of ERP system (e.g., IFS, Epicor, Printvis, Optimus Radius, NetSuite, SAP)
• Ability to work with internal customers to ensure alignment of production goals.
• Skills to quickly identify and solve production issues that may affect timelines or output.
• Adaptability to changing production demands, supply issues, or unforeseen delays.
• Ensure production schedules and forecasts are accurate to minimize errors and inefficiencies.
• Awareness of quality standards and ensuring they are maintained in production.
• A high school diploma or equivalent is required.