Strategic Customer Development Manager, Business Cards & Payments (Remote Eligible - PST)

Capital One; Portland (OR); Remote; USD 70,000 - 110,000; Full time

Job summary

An innovative financial services firm is seeking a Strategic Customer Development Manager to enhance client relationships and drive growth in the Business Cards & Payments sector. This role is pivotal in managing a diverse portfolio of clients, focusing on retention and growth while leveraging insights to optimize their card benefits. You will work closely with executives and internal teams to ensure seamless service delivery, making a significant impact on client satisfaction. If you are a strategic thinker with a passion for building relationships and delivering exceptional customer experiences, this opportunity is perfect for you.

Qualifications

• 5+ years in a Business Client facing role required.
• Experience with business credit card products preferred.

Responsibilities

• Manage a portfolio focusing on retention, growth, and risk management.
• Analyze business spend to identify opportunities for card usage.

Skills

Relationship Building

Verbal Communication

Written Communication

Problem Solving

Strategic Mindset

Consultative Selling

Education

Bachelor's Degree

Tools

CRM Systems

Job description

Strategic Customer Development Manager, Business Cards & Payments (Remote Eligible - PST)

Level: Manager, Individual Contributor

Supported Territories: Seattle, Portland, San Francisco, San Jose, Los Angeles, San Diego, Las Vegas

At Capital One, we think big and do big things. We were the first company to develop and offer mass customization and personalization of credit card products, and we have been innovating relentlessly ever since. Today we are a high-tech company, a scientific laboratory, and a nationally recognized brand all in one that reaches 50 million+ consumers. We are a passionate and entrepreneurial team that embraces bold ideas, fosters collaborations and delivers great customer experiences.

Business Cards and Payments is one of the fastest growing financial products in the industry. A key part to its success over the course of the next 3-5 years will be developing market leading products that combine simplicity and human centered design, with the rich functionality expected by small business and commercial entities.

As part of the Strategic Customer Development team, you will deepen the relationship with our clients and look for ways to increase value by growing spend.

You will partner with key executives and AP managers to create long term, meaningful relationships to better understand their business, their small business or commercial card needs. As their trusted advisor, you will help optimize the rebates and benefits received from Capital One. You will also partner and collaborate internally with our Field Sales Associates, Product Advisors and value chain partners to ensure each client’s needs are met in a seamless and beautiful way. To be successful, the Strategic Customer Development team will meet clients where they are and adjust the approach based on the needs of the client. In this role, you will be supporting your client’s business and serve as their dedicated point of contact at Capital One.

Responsibilities:

• Manage a portfolio of clients with key focus on retention, growth and risk management
• Analyze the company’s total business spend to identify additional opportunities to leverage the Commercial or Small Business Cards
• Offer ongoing vendor match and spend enablement services; leverage results to increase AP file penetration
• Learn about the client and the specific industry vertical in which they operate; understand purchasing needs and behavior
• Become a trusted advisor by building positive relationships, handling client needs and coordinating client appreciation activities
• Resolve issues and provide solutions to clients in a timely manner
• Monitor portfolio metrics and perform quarterly account reviews
• Partner across the value chain to meet client needs

Competencies:

• Demonstrate abilities to build relationships and influence at a wide range of levels
• Strong verbal and written communication skills, both in person and over the phone
• Problem solver capable of synthesizing information to make informed decisions
• Strategic mindset and ability to leverage data in identifying growth opportunities across their portfolio
• Use insight and consultative selling techniques to teach prospective customers how they can leverage payment solutions (purchasing, travel, and electronic account payable) to positively impact their business, which link back to Capital One’s solutions
• Design and implement plans in partnership with the client’s AP and internal Capital One partners to ensure the company meets their expected return with our card programs
• Build broad and technical product knowledge and an understanding of how client-side processes should work with our products and services
• Work independently and seek out feedback and data to reflect on and improve own performance
• Maintain and update CRM system regarding customer calls, pipelines and closed opportunities
• Project and process management, interpersonal influence, networking, project ownership, and workflow management skills

Capital One is open to hiring a Remote Employee for this opportunity.

Basic Qualifications:

• At least 5 years of experience in a Business Client facing role

Preferred Qualifications:

• Bachelor’s Degree
• At least 7 years of experience in a Business Client facing role
• At least 2 years of experience supporting business credit card products