Strategic Customer Account Leader - Northrop Grumman (A&D)

El Camino Health; United States; Remote; USD 139,000 - 259,000; Full time

Job summary

Join a forward-thinking company as a Strategic Customer Account Leader, where you'll be the voice of key customers in the A&D sector. This pivotal role involves driving satisfaction and loyalty while collaborating with various teams to deliver innovative solutions. You'll leverage your deep industry knowledge to identify growth opportunities and guide strategic initiatives that directly impact customer success. If you're passionate about fostering strong relationships and making a difference in a dynamic environment, this is the perfect opportunity for you.

Benefits

Medical insurance

Dental insurance

Vision insurance

401k

Paid vacation

Flexible spending accounts

Life insurance

Disability benefits

Qualifications

• 12+ years of A&D industry experience required.
• Proven experience with account strategy and management.

Responsibilities

• Lead customer strategic plan development and execution.
• Drive satisfaction and long-term growth for key accounts.
• Collaborate with teams to guide decisions on new technology.

Skills

A&D industry knowledge

Technical knowledge of Printed Circuit Boards

Business acumen

Negotiation skills

Customer-focused business development

Data-driven decision making

Leadership characteristics

Excellent communication skills

Ability to handle fast-paced environments

Education

Bachelor of Science

Master's in Engineering or MBA

Job description

Strategic Customer Account Leader - Northrop Grumman (A&D)

Strategic Customer Account Leader - Northrop Grumman (A&D)

Apply locations Remote - USA time type Full time posted on Posted 2 Days Ago job requisition id R10067

TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer

About TTM

TTM Technologies, Inc. is a leading global manufacturer of technology solutions including engineered systems, radio frequency (“RF”) components and RF microwave/microelectronic assemblies, and quick-turn and technologically advanced printed circuit boards (“PCBs”). TTM stands for time-to-market, representing how TTM's time-critical, one-stop manufacturing services enable customers to shorten the time required to develop new products and bring them to market.

Additional information can be found at www.ttm.com

Strategic Customer Account Leader – Northrop Grumman (A&D)

Candidate must be located in the Northeast to be considered.

Position Summary:

The Strategic Customer Account Leader will report directly to the A&D Sector’s Vice President of Customer Experience & Growth and work collaboratively as a member of the A&D team. This position serves as the primary voice of the customer and key point of contact for Tier 1 DoD prime customer relationships, driving satisfaction, loyalty and long-term growth within the account. This role will collaborate with Program Managers, Engineering, Operations, and Supply Chain to guide decisions on new technology and capabilities. This is a highly visible role, driving critical initiatives in support of our growth with a direct impact on our customer’s success. As the successful candidate, you will understand our customers' priorities, and translate them into innovative solutions that deliver high mission value to the customer and profitable growth to the company.

Located in the northeast, this is a full-time position in which the candidate will be required to travel periodically, primarily across North America.

Duties and Responsibilities:

1. Lead the customer strategic plan development and execution of growth actions aligned with technology roadmaps for a key account (~$200M)
2. Serve as the primary point of contact for customer relationships, driving satisfaction, loyalty, and long-term growth
3. Represent the voice of the customer, factually articulating the customer’s requirements, experiences, and expectations in real time
4. Identify growth opportunities within the account and develop solutions that align with customer needs and company capabilities
5. Oversee customer demand signal, bookings projections, sales forecasting, planning, and reporting. Provide regular updates to senior leadership
6. Collaborate with Business Unit leadership, Program Managers, Engineering, Operations, and Supply Chain to guide decisions on new technology and capabilities
7. Ensure alignment with and manage change around Sector and Company growth initiatives

Essential Knowledge and Skills:

1. Deep knowledge of the A&D industry, including overall industry trends, marketplace, major players, and competitor intel
2. Technical knowledge of Printed Circuit Boards and Integrated Electronic products, including radar, surveillance, and communications
3. Strong business acumen to support budgeting, reporting, data analysis, etc.
4. Understanding of government regulations (e.g., FAR, DFAR)
5. Strong negotiation skills, advocating for positions in commercial discussions to drive optimal outcomes for internal and external stakeholders
6. Customer-focused business development skills to foster strong customer relationships, including deeply understanding their current and future needs and identifying opportunities to address them
7. Ability to make data driven decisions, prioritizing the strategy and roadmap based on insights from market analysis and bookings/sales forecasting
8. Strong leadership characteristics, and demonstrated talent development skills
9. Excellent communication skills at all levels with emphasis on responsiveness and accuracy
10. Ability to handle a fast-paced environment with high volumes of workload
11. Due to ITAR requirements, applicants must be a U.S. Citizen or a Permanent Resident
12. The ability to obtain and maintain a Secret U.S. Security Clearance required

Required Education and Experience:

Education: Bachelor of Science or related discipline; MS in engineering and/or MBA preferred

Experience: Minimum of 12+ years of A&D industry experience; Leadership of account strategy in a matrix organization, including strategy development, account management, and account growth; Working for or with Tier 1 customers (e.g., Lockheed, Northrop, Raytheon); Deep collaboration with Operations and Supply Chain in defining capabilities to manage customer expectations; Proven experience with change management, leading teams through large scale business shifts

Compensation and Benefits:

TTM offers a variety of health and well-being benefit programs. Benefit options include medical, dental, vision, 401k, flexible spending and health savings accounts, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available on the 1st of the month following date of hire. For some positions, only PTO and holiday benefits are offered.

Compensation ranges for roles at TTM Technologies varies depending on a wide array of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At TTM Technologies, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on each individual set of circumstances. A reasonable estimate of the current range is:

$139,454 - $258,986

Additional compensation: An annual or quarterly company bonus may apply based on position assignment. Positions hired for alternative shift may be eligible for a shift premium based on the assigned shift and location.

Export Statement:
Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.