Strategic CSM for Growth & Renewal

Karbon; Denver (CO); A distancia; USD 90.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Flexible Time Off

Company paid medical

Dental and vision coverage

Disability insurance

Life insurance

401(k) with company matching

Work-from-home stipend

Descripción de la vacante

Karbon is seeking a Senior Customer Success Manager to own a portfolio of accounting firms, driving retention, expansion, and value realization. You’ll bridge customers with Product and Engineering, shaping roadmaps and revenue strategy while leading strategic reviews and risk mitigation.

This role supports a global, distributed team, requires 7+ years in B2B SaaS, and emphasizes data-driven decisions, cross-functional collaboration, and proactive account management across the lifecycle.

Formación

• 7+ years in B2B SaaS, ideally within accounting or professional services software.
• Proven track record of owning renewals and driving expansion revenue.
• Strong executive communication skills with the ability to influence firm leaders and articulate ROI.

Responsabilidades

• Drive renewal and expansion strategy for your portfolio with cross-sell and upsell opportunities.
• Own the renewal forecast 90–120 days in advance.
• Develop multi-threaded relationships with decision-makers and economic buyers.
• Translate customer insights into structured feedback for Product and Engineering.

Conocimientos

B2B SaaS experience

Executive communication

Renewals ownership

Cross-functional collaboration

Willingness to travel

Herramientas

CRM systems

Forecasting tools

Analytics platforms

Descripción del empleo

Karbon is seeking a Senior Customer Success Manager to own a portfolio of accounting firms, driving retention, expansion, and value realization. You’ll bridge customers with Product and Engineering, shaping roadmaps and revenue strategy while leading strategic reviews and risk mitigation.

This role supports a global, distributed team, requires 7+ years in B2B SaaS, and emphasizes data-driven decisions, cross-functional collaboration, and proactive account management across the lifecycle.