Strategic Credit & Collections Analyst

Pennsy Supply Inc; Harrisburg (Dauphin County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive base pay

Medical and dental benefits

Retirement savings program

Health and wellness programs

Job summary

Pennsy Supply Inc. in Harrisburg, PA is seeking a Credit & Collections Analyst to manage a portfolio of commercial accounts, reduce delinquency, and improve cash flow through proactive outreach.

You will collaborate with Sales, Customer Service, Billing, and Finance to resolve disputes, negotiate payment plans, and ensure accurate collection notes while maintaining professionalism and strong customer relationships.

Qualifications

• Experience in commercial collections and credit risk management.
• Ability to conduct high-volume outbound collection calls.
• Strong Excel and data analysis skills.
• Excellent communication and negotiation abilities.

Responsibilities

• Manage an assigned portfolio of commercial customer accounts with a focus on reducing delinquency and improving cash flow.
• Conduct a high volume of outbound collection calls and emails daily to secure payment on past due accounts.
• Review aging reports and prioritize collection efforts based on account exposure, risk level, payment history, and aging status.
• Contact customers regarding overdue invoices, missed payment commitments, unapplied cash, and disputed balances.
• Negotiate payment arrangements and establish realistic payment plans when appropriate.
• Monitor payment commitments and follow up promptly on broken promises to pay.
• Escalate chronically delinquent accounts according to established credit and collection procedures.
• Research and resolve billing discrepancies, pricing issues, short payments, deductions, missing documentation, and disputed invoices.
• Work closely with Sales, Customer Service, Dispatch, Billing, and Operations to remove barriers preventing payment.
• Reconcile customer accounts and identify aging items requiring resolution.

Skills

Collections

Negotiation

Customer relations

Excel

Analytical thinking

Tools

Microsoft Excel

CRM systems

Billing software

Job description

Pennsy Supply Inc. in Harrisburg, PA is seeking a Credit & Collections Analyst to manage a portfolio of commercial accounts, reduce delinquency, and improve cash flow through proactive outreach.

You will collaborate with Sales, Customer Service, Billing, and Finance to resolve disputes, negotiate payment plans, and ensure accurate collection notes while maintaining professionalism and strong customer relationships.