Strategic COO, Law Firm Operations & Growth

Legal Management Group; Los Angeles (CA); On-site; USD 180,000 - 320,000; Full time

Job summary

Farahi Law Firm seeks a results-driven Chief Operating Officer to partner with the CEO and run daily operations across 19 departments and 200+ staff. You will own KPI tracking, SOPs, vendor negotiations, and Looker Studio dashboards to inform strategic decisions.

The ideal candidate brings 7+ years in COO or similar, deep PI practice operations, budget ownership, and a hands-on leadership style. You will optimize workflow, lead cross-functional teams, and ensure efficient client experience while

Qualifications

• 7+ years as COO or Director of Operations in a personal injury law firm.
• Deep knowledge of intakes, case management, litigation, medical records, and investigations.
• Experience with KPIs, process mapping, and automation tools.
• Prior ownership of law firm P&L, budgeting, and staffing plans.
• Skilled in medical negotiations, lien reductions, and cost control.
• High emotional intelligence with zero micromanagement needed.
• Strong technical understanding of law firm tech stacks (Filevine, Lead Docket, G Suite, RingCentral, etc.).

Responsibilities

• Direct, lead, and optimize daily operations across Intake, Case Management, Pre-Lit, Lit, Medical Records, Negotiations, Investigations, and Client Experience.
• Ensure KPI tracking, data visibility, and accountability in each department.
• Lead firm-wide process mapping, SOP creation, and cross-functional system alignment (Lead Docket, Filevine, RingCentral, CallRail, G Suite).
• Optimize workflow automation and collaboration between Intake, CM, and Medical teams.
• Hire, onboard, and coach department leads and hold them to performance-based metrics.
• Establish structured onboarding, cross-training, and succession planning systems.
• Lead medical provider negotiations, lien reductions, and ensure client medical management is cost-effective and streamlined.
• Manage investigation resources, vendor contracts, and vendor KPI evaluation.
• Build dashboards in Looker Studio, track progress against KPIs, and support the CEO in decision‑making.
• Present weekly scorecards across departments and identify areas of underperformance.

Skills

Operational leadership

PI law experience

KPI & data

P&L budgeting

Vendor negotiations

Tech stacks

Tools

Filevine

Lead Docket

G Suite

RingCentral

Looker Studio

Job description

Farahi Law Firm seeks a results-driven Chief Operating Officer to partner with the CEO and run daily operations across 19 departments and 200+ staff. You will own KPI tracking, SOPs, vendor negotiations, and Looker Studio dashboards to inform strategic decisions.

The ideal candidate brings 7+ years in COO or similar, deep PI practice operations, budget ownership, and a hands-on leadership style. You will optimize workflow, lead cross-functional teams, and ensure efficient client experience while